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NAB targets customer service with voice recognition
The National Australia Bank is seeking to streamline is customer experience by using speech recognition at its main telephony customer service point.
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Ex-federal IT worker charged in alleged ID theft scam
A former IT analyst at the Federal Reserve Bank of New York and his brother were arrested Friday on charges that they took out loans using stolen information, including sensitive information belonging to federal employees at the bank.
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US gov't increasing efforts to fight ID theft, report says
The U.S. government has taken several steps to combat identity theft during the past two years, including increased prosecutions of criminals and decreased use of Social Security numbers to identify constituents, according to a report released Tuesday.
5 Best Practices for Achieving Peak Performance in SAP Environments
Given how deeply businesses rely on their SAP systems, it’s simple to see that maximizing performance and uptime is critical. What’s not so simple is figuring out how to understand, let alone optimize, performance in these complex, dynamic, and interrelated ecosystems. This paper offers five best practices that can help administrators more effectively measure and improve SAP performance.
DriverScanner 2010
DriverScanner scans your computer and provides you with a list of drivers that need to be updated. All you have to do, then, is simply ...
Process-Driven Master Data Management for Dummies
We wrote this book to introduce you to the subject of processdriven MDM. It’s a big topic, one that far outstrips the ability of a brief book to cover. However, our hope is that by reading this book you will gain a fundamental understanding of processdriven MDM, how it works, and what it takes to make it a success in your organisation.
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