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VoIP enhances Hobsons Bay customer service
A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans to add Web chat to open a further channel for customer interaction.
Customer Success - Slater & Gordon Lawyers
Lawyers work hard, and they work fast. Any activity that takes their focus away from the task at hand represents lost productivity and lost revenue. Slater & Gordon Lawyers needed to filter spam and email-borne malware and provide high availability for email. Results from the business solution they chose include 250 hours of IT staff time reclaimed annually for other tasks, long delays in email delivery alleviated, reduced email-related storage costs, and email failover to the cloud in minutes, avoiding hours-long outages. Find out how they got these results.
Seamonkey
Seamonkey includes an Internet browser, email and newsgroup client with an included web feed reader, HTML editor, IRC chat and web development tools. SeaMonkey will ...
5 Myths of Cloud Computing
2012 was a watershed for cloud computing, with rapid growth in interest leading to enterprise class deployments. This paper separates fact from fiction and aides senior IT executives make decisions surrounding cloud computing. Click to download the trends and misconceptions of cloud computing.
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