help desk - News, Features, and Slideshows

News about help desk
  • 5 ways the help desk may be hurting you

    Aptly named, a company's help desk is primarily focused on resolving technology issues so the business as a whole can function successfully. Despite the best of intentions, however, help desks can put the company at risk by using legacy tools, shared passwords and incomplete security practices.

  • Defence seeks IT support for 2500 staff

    The Defence Science and Technology Organisation (DSTO) has issued a tender for a help desk contractor to support around 2500 researchers spread over seven sites across Australia.

  • 9 hot IT skills for 2012

    Slowly but surely, many US companies are loosening their viselike grips on IT hiring and looking to add new staffers to bolster business growth in the year ahead.

  • Optus cuts IT help desk costs by 60 per cent

    Optus has slashed its IT help desk costs by 60 per cent after rolling out self-service security software.

  • Lonely Planet consolidates forum, contributor feedback

    Lonely Planet has turned to online customer feedback to improve its products, implementing Zendesk help desk software to streamline information from its forums and wider community.