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5 ways the help desk may be hurting you
Aptly named, a company's help desk is primarily focused on resolving technology issues so the business as a whole can function successfully. Despite the best of intentions, however, help desks can put the company at risk by using legacy tools, shared passwords and incomplete security practices.
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Defence seeks IT support for 2500 staff
The Defence Science and Technology Organisation (DSTO) has issued a tender for a help desk contractor to support around 2500 researchers spread over seven sites across Australia.
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9 hot IT skills for 2012
Slowly but surely, many US companies are loosening their viselike grips on IT hiring and looking to add new staffers to bolster business growth in the year ahead.
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Optus cuts IT help desk costs by 60 per cent
Optus has slashed its IT help desk costs by 60 per cent after rolling out self-service security software.
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Lonely Planet consolidates forum, contributor feedback
Lonely Planet has turned to online customer feedback to improve its products, implementing Zendesk help desk software to streamline information from its forums and wider community.
HP Helps NEC Reduce Network Management Costs and Gain Efficiencies
NEC wanted to reduce network management costs, while increasing network visibility, decreasing mean-time-to-repair, improving stability and mitigating the risk of downtime. Download today to hear from Cameron Craig, Senior department manager of NEC on what approach they took and why.
DivX Plus
Divx Plus 8 provides you with a Web Player which allows you to watch DivX, AVI and MKV videos in your web brower; you can ...
Best Practices to Make BYOD Simple and Secure
As consumerisation continues to transform IT, organisations are moving quickly to design strategies to allow bring-your-own devices (BYOD). This paper provides IT executives with guidance to develop a complete BYOD strategy which gives people optimal freedom of choice while helping IT adapt to consumerisation - at the same time addressing requirements for security, simplicity and cost reduction. Read now.
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