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News about FedEx
  • Solving the customer experience riddle: A Q&A with two experts

    Riddle this: All your core performance metrics are glowing green, but customers on the other end of the network are still cursing your service. How can IT get to the root of the problem?

  • Cloud security to be most disruptive technology of 2012

    The Security for Business Innovation Council, comprised of IT security professionals from 19 companies worldwide, called Cloud computing the main disruptive force for 2013. In its report, "Information Security Shake-Up," the group said it was evident many organizations are preparing to move more business processes to the cloud. This year, it will even be "mission-critical apps and regulated data" consigned to the cloud.

  • The cloud solves those lingering supply chain problems

    This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter's approach.

  • 'You have to be masochist to be an IT person': FedEx CIO

    ORLANDO -- "You have to be a masochist to want to be an IT person,'' says Robert Carter. And he would know. Carter is the soft-spoken, hard-driving CIO who has been fighting for the past 11 years to transform IT operations at FedEx, where "the planes don't fly and trucks don't roll without IT services.''

  • Advanced persistent threats force IT to rethink security priorities

    The biggest business challenge today, in the minds of many information security officers, is the stealthy online infiltration by attackers to steal valuable proprietary information. The reality, they say, is that these so-called "advanced persistent threats" are so rampant and unrelenting they are forcing IT to rethink network security.

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