- New website lets users check if their online credentials were exposed in large data leaks
- Conventional insurance may not cover cyber security breaches: Centre for Internet Safety
- JP Morgan suffers cyber attack, 465,000 card customer details stolen
- PayPal DDoS attackers plead guilty, some may walk free
- 'ZeroAccess' click-fraud botnet disrupted, but not dead yet
- MenuetOS inches towards 1.0
- Senate orders release of Coalition's NBN review
- Brandis quizzed over PM's understanding of metadata
- Black Friday bargains prompt consumers to self-gift iPad Air
- US faces major Internet image problem, former gov't official says
The new TCP code has contributed to a large reduction in the number of complaints to the Telecommunications Industry Ombudsman (TIO) in the 2012-13 financial year, according to ombudsman Simon Cohen.
Telcos are improving but still face too many customer complaints, according to the Australian Communications Consumer Action Network (ACCAN).
Another 157 jobs at Optus hang in the balance after the telco closed a service centre and outsourced some IT functions to third-party vendors.
Businesses must meet and surpass rising expectations for IT to turn customers into advocates, according to Janine Modaro, Telstra director of integrated service management, network applications and services.
Australia’s top three telcos are responding in timely fashion to customer complaints, according to the Australian Communications and Media Authority (ACMA).
Organisations looking to implement voice automation systems need to think very hard about the needs of their customers before doing so, a new report has found.
Whitepapers about customer service
Apple saves $5 million a year on case and email deflection, while its agents find information 47 per cent faster than before they invested in something called Transformational Knowledge. In today’s consumer-empowered marketplace, you cannot afford negative customer experiences. However many companies lack the tools and processes required to empower their employees to deliver great customer experiences. In this whitepaper, we look at how to breakdown silos and deliver great customer experiences.
Anittel Group has provided managed technology and connectivity services to organisations for more than 15 years, expanding to become one of the world’s largest full-service, IT and telecommunications companies. Previously, Anittel deployed an in-built antivirus solution as part of its managed service offering, which addressed a number of its customers’ needs, except for individual malware infections, which occurred as often as a several times a week. In this case study, find out what they did to solve this problem.
Think back to the last time all your employees were in the office, at their desks, on the same day. It’s no surprise that you might struggle, between travel and off-site meetings, remote staff, flexible schedules and sick days. In today's competitive business climate, organisations need to maintain productivity and connectedness with their staff, despite not always being onsite. In this whitepaper, we look at five ways you can improve productivity, no matter where employees are.
- Distracted consumers spend less time on social than email marketing: Report
- New report busts myths about millennials and their digital and social behaviour
- Twitter gobbles up more cookies with retargeted ads, says users have privacy choices
- How to start the journey towards customer-centricity
- Gaining efficiency around search-based marketing: REA Group's keyword quest