- Hackers try to blackmail plastic surgeon after stealing 500,000 patient records
- Michaels says breach at its stores affected nearly 3M payment cards
- DDoS Attackers Change Techniques To Wallop Sites
- IT security is national security -- but you're not alone
- Federal CIOs Moving Cybersecurity Beyond Compliance
- NBN Co hits 105Mbps in limited FTTN trial
- TPG should pay rural levy for each FTTB service: NBN Co
- NBN Co seeks ‘early resolution’ of TPG fibre threat
- Telco deregulation: Price controls, phone sex on the table
- USB Type-C: Simpler, faster and more powerful
National Australia Bank (NAB) has reduced call centre inquiries following the implementation of Oracle Service Cloud in 2012.
Victoria University has sped up its ability to add and update digital content for the Web by replacing an email-based support system with cloud-based customer service software.
Commercial and Industrial Property (CIP) IT manager Julian Moorhouse was concerned about changes to the beta version of a security backup software product but never expected that his comments posted in an online forum would lead to a meeting with Symantec.
Grumbling has risen in volume among telecom customers, with one in five customers unhappy with their service and less than half satisfied with responses to complaints, according to the latest survey by the Communications Alliance.
The new TCP code has contributed to a large reduction in the number of complaints to the Telecommunications Industry Ombudsman (TIO) in the 2012-13 financial year, according to ombudsman Simon Cohen.
Organisations looking to implement voice automation systems need to think very hard about the needs of their customers before doing so, a new report has found.
Whitepapers about customer service
This report looks at transforming customer service by combining web, social, and contact centre; discusses business attitudes toward multichannel interactions, and identifies the issues and potential pitfalls that businesses will face when trying to improve customer communications.
Organisations of all shapes and sizes need a new approach to data protection that addresses the challenges of data growth, but IT budgets are not keeping pace with the escalating costs of supporting storage requirements. This whitepaper explores how securing and retrieving organisational data will need to be done more efficiently.
Why do we continue to pay the earth for global roaming? With Telstra increasing global roaming charges by 100-500% in over 180 countries, bill shock can only get worse. This paper investigates why, what and how your company can address the need for global coverage.
- In pictures: Customer 360 Symposium hits the Hunter Valley
- Why CMOs must embrace the seven principles of agile marketing
- Google opens the floodgates for new 'social' ads
- Telefónica starts exchange for targeted mobile ads
- Crowdsource guide ranks marketing automation platforms by user recommendations and company size