Customer Relationship Management - News, Features, and Slideshows
After launching its Community Cloud last August for companies trying to engage their customers online, Salesforce has now given the platform a major update.
Simplicity is an oft-cited goal in the world of enterprise software, but by most accounts, it's rarely achieved. Percolate is hoping to change that, at least for marketing professionals.
There's been a flurry of speculation that Salesforce.com could be up for sale, but an alternative line of thinking points to a deal with Sage Group as the explanation for the team of lawyers Salesforce recently hired.
Rumors of a potential Salesforce acquisition have been flying for over a week now, including the recent suggestion that Microsoft was a likely contender. According to a new report, however, it now looks like that's not the case.
Despite the growth of customer relationship management software-as-a-service, SugarCRM says on-premise deployment of CRM shows no sign of dying.
Microsoft's Dynamics ERP and CRM product lines seemed safe immediately following former CEO Steve Ballmer's sweeping reorganization of the company last year. But now that longtime Microsoft executive Satya Nadella has been named Ballmer's successor, the time is ripe for more focused speculation on the future of Dynamics. Here's a look at what could be in store.
Last week's OpenWorld conference made on thing clear: Oracle remains committed to its next-generation Fusion Applications but massive growth in the product line is probably not around the corner.
Salesforce.com's second-quarter earnings conference call featured the usual dose of chest-thumping by CEO Marc Benioff as the company posted US$957 million in revenue and raised its full fiscal year forecast to at least $4 billion.
Microsoft's sweeping company reorganization may have some insiders feeling jittery about the future, but it's doubtful that the vendor's Dynamics business applications division or its customers need to worry.
Oracle's string of high-profile cloud-computing partnership announcements with Microsoft, Salesforce.com and NetSuite dominated tech news headlines this week.
Whitepapers about Customer Relationship Management
Webcast Summary: Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.
- Raiders change strip to support cancer research
- Chromebook sales up 27 per cent to 7.3 million units: Gartner
- Federal Government foreshadows changes to spectrum pricing and allocation
- Seventy per cent of Australian small businesses predict growth in year ahead
- OWASP releases new security standards for app developers
- Woolworths customer leader, Jess Gill, departs, following CMO out the door
- The old billboard gets the flick as digital OOH advertising takes over
- Ad tech vendors offer new capabilities for customer targeting
- Markets to Metrics: The changing role of the CMO
- How Tesco's loyalty card transformed customer data tracking