Customer Relationship Management - News, Features, and Slideshows

News about Customer Relationship Management
  • Salesforce Lightning Connect marries old apps to new

    Salesforce has a solid lock on the SMB space, and more forward-looking large organizations have moved to its cloud CRM, marketing and sales solutions, apparently to great success. But for every Virgin America or Burberry, there are many, many more older companies out there with siloed-off, older systems; they couldn't get their data into the Salesforce cloud even if they wanted to.

  • Cortana to give voice and ears to Dynamics CRM

    Dynamics CRM 2015 will ship next month with multiple enhancements, including one literally audible: using Cortana on Windows Phone 8.1 devices, users will be able to talk to the customer relationship management suite.

  • Oracle's Larry Ellison isn't done building his legacy

    Larry Ellison may no longer be CEO of Oracle, but he's not going anywhere anytime soon. Indeed, as executive chairman and CTO, Ellison is now in a position to focus solely on creating new products and services that will cement his legacy as he enters the twilight of a legendary career in tech.

  • Microsoft looks to poach Salesforce.com customers with aggressive pricing

    Microsoft has created an aggressively priced CRM Online product bundle that includes both Office 365 and its Power BI tool, in a bid to steal customers away from rival Salesforce.com.

  • European SugarCRM customers get more options via Deutsche Telekom

    SugarCRM customers in Germany, Austria and Switzerland -- especially those concerned about privacy and data access issues -- look to be the prime beneficiaries of a deal for Deutsche Telekom to host the company's customer relationship management service.

Features about Customer Relationship Management

Whitepapers about Customer Relationship Management

  • Know What Customers Want Before They Do

    Webcast Summary: Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.