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complaints - News, Features, and Slideshows
The Australian Communications and Media Authority (ACMA) hopes to cut bill shock with a renewed emphasis in the coming year on enforcing data usage alerts under the Telecommunications Consumer Protection (TCP) code, according to an ACMA official.
The Telecommunications Industry Ombudsman (TIO) has had to set up a special team to handle rising complaints about the National Broadband Network.
Grumbling has risen in volume among telecom customers, with one in five customers unhappy with their service and less than half satisfied with responses to complaints, according to the latest survey by the Communications Alliance.
The new TCP code has contributed to a large reduction in the number of complaints to the Telecommunications Industry Ombudsman (TIO) in the 2012-13 financial year, according to ombudsman Simon Cohen.
Telstra (ASX:TLS) added 1.3 million new mobile customers in 2013 while at the same time reducing complaints to the Telecommunications Industry Ombudsman (TIO) according to CEO David Thodey.