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Telcos' customer service improving, but work remains: Comms Alliance
It’s “no cake walk” for telcos to comply with the new Telecommunications Consumer Protection (TCP) code, according to Communications Alliance CEO John Stanton.
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TIO: complaints fall, but global roaming still an issue
Consumer complaints about mobile roaming charges have dropped, but the disputed amounts for complaints are increasing, with one customer lumped with a $147,908 bill after a European holiday, according to the Telecommunications Industry Ombudsman (TIO).
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Optus mobile complaints on the rise; Telstra getting better: TIO
Complaints about Optus have increased 47 per cent, while complaints about Telstra have dropped 21 per cent decrease in 2011-12, according to the Telecommunications Industry Ombudsman (TIO).
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Vodafone plans to improve its customer service after highest number of telco complaints
Vodafone Hutchison Australia (VHA) recently announced its plans to improve its customer service and support after its poor performance in this area over the financial year.
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What’s life really like on the NBN? (Part II)
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Intel claims Haswell will offer 50 per cent more battery life in laptops
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AusCERT 2013: NBN users need security professionals’ help, says Google
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UPDATED: 4G in Australia: The state of the nation
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ASIC debacle: Conroy open to transparency over website blocks
Tolly Report: Performance Survey of Virtual Environment Security
This report by Tolly tests the system resource requirements of competing vendor solutions when performing on-demand and on-access scanning functions, during distributed definition updates. Click to download how the four competing options ranked against each other.
AVG Anti-Virus Free Edition
Note: This review covers version 8.5 of the software. This software is now in version 9.0. Antivirus program AVG 8.5 Free offers solid features and ...
ASIC Optimises and Promotes Network Automation Using HP Software
Allianz Shared Infrastructure Services SE (ASIC) wanted to replace its current suite of management tools, some of which had been developed in-house, with a standard solution for the management of 600 network components in its data centre, in order to reduce costs and further improve quality. Find out what approach they took download today.
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