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complaints - News, Features, and Slideshows
Consumers made over 124,000 complaints about mobile, Internet and landline services during 2014-15, a new Telecommunications Industry Ombudsman report has revealed.
The Telecommunications Industry Ombudsman has reported the lowest number of complaints about telcos in seven years.
The Australian Communications and Media Authority (ACMA) hopes to cut bill shock with a renewed emphasis in the coming year on enforcing data usage alerts under the Telecommunications Consumer Protection (TCP) code, according to an ACMA official.
The Telecommunications Industry Ombudsman (TIO) has had to set up a special team to handle rising complaints about the National Broadband Network.
Grumbling has risen in volume among telecom customers, with one in five customers unhappy with their service and less than half satisfied with responses to complaints, according to the latest survey by the Communications Alliance.
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