- Megaupload seeks return of millions in frozen Hong Kong assets
- Privacy jitters derail controversial K-12 big data initiative
- Cloud attacks are following enterprise workloads
- Survey respondents shun much-hyped mobile shopping technologies
- Russian SMS Trojan for Android hits US, dozens of other countries
- Should Australians prepare for rubber-hose cryptanalysis?
- USB Type-C: Simpler, faster and more powerful
- Data retention: Just like diamonds, metadata is forever
- Connected vehicle tech trial to start trucking on in NSW
- UPDATED: 4G in Australia: The state of the nation
The Internet Industry Association will shut down, leaving the Communications Alliance to take responsibility for the collection of industry codes, such as the icode, that were developed and overseen by the industry body.
One in six telecom customers are unhappy with their service, a slight improvement from the previous quarter, according to a survey released by the Communications Alliance.
The Communications Alliance is looking towards the Coalition to remove some “redundant” regulation in the telco industry, which could help to lower costs for the sector.
The Communications Alliance and the Australian Mobile Telecommunications Association (AMTA) have said accessibility legislation may not be necessary to remove barriers to technology for people with disabilities.
Nearly one in five telecom customers remain unhappy with their service, according to a survey released by the Communications Alliance.
In response to changing customer trends in an increasingly mobile and digital world, the contact centre must also evolve from its traditional focus on voice- and email-based customer service into the intelligent contact centre. This whitepaper details the key qualities needed to produce and maintain an omni-channel, context-aware customer engagement optimization platform.
Why do we continue to pay the earth for global roaming? With Telstra increasing global roaming charges by 100-500% in over 180 countries, bill shock can only get worse. This paper investigates why, what and how your company can address the need for global coverage.