• IBM secures Westpac deal despite doubts

  IBM has secured a five-year deal with the Westpac Group for the supply of infrastructure services as the major bank continues its technology transformation.

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  $9 billion returns refunded as ATO irons out Change Program wrinkles

  The Australian Tax Office (ATO) has claimed success in finalising 3.8 million tax returns in the eight weeks since the end of the 2009/2010 financial year, with $9 billion issued in total so far.

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  Xenophon pushes ATO on Change Program

  Independent Senator, Nick Xenophon, has successfully pushed a motion through the Senate calling on the Australian Tax Office (ATO) to allow its staff to talk freely to the Inspector-General without fear of recrimination.

• Opinion: Sighs of relief in ATO IT department?

  No doubt sighs of relief escaped from cubicles in the tax office's IT department this morning as the Federal Government decided not to introduce several complex changes to the tax system and with it additional obligations on the ATO.

• 2

  Federal Government launches ATO system upgrade review

  The Federal Government has called on the Inspector-General of Taxation to review the Australian Tax Office's (ATO) income tax IT system upgrade in the wake of public complaints over processing delays.

Whitepapers about change program

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  IT Change Management Automation: How Mid-Size Organisations Can Improve IT Service Quality and Reduce Costs

  IT change management enables organisations to manage and implement ongoing changes, while automating and documenting acceptance, approval, and implementation. The ultimate goal is to continuously align personnel and business processes with technology. Read on now.