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  • Customer experience at heart of NextDC service management project

    A business transformation program undertaken at NextDC has seen the data centre provider roll out a service management platform, initially to manage internal IT ticketing but now increasingly used throughout the business as alternative to email and with an eye on extending it to more customer-facing interactions.

  • Horizon Power prepares for data onslaught

    WA power provider Horizon Power is preparing for a significant leap in the data it obtains from its network as it reaps the benefits of a 12-month rollout of advanced electricity meters.

  • Cloud at core of PSC digital transformation

    Cloud services have been central to a transformation program at the Professional Standards Council that has seen the PSC move to an architecture that allows employees to work “anywhere, any time,” according to Carla Oliver.

Whitepapers about Case studies

  • The F5 DDoS Protection Reference Architecture part 3 of 3

    This whitepaper is the third in a three-part series on distributed denial of service attacks (DDoS) and multi-tier DDoS protection. This section refers to case studies of different approaches to deploying protection architecture, including an enterprise customer scenario, an FSI customer scenario and an SMB customer scenario. The paper explains how these options should provide the flexibility and needed to combat the modern DDoS threat.

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