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Salmat to implement Avaya call centre technology
Australian call centre provider, Salmat (ASX: SLM), has signed a five-year deal with Avaya for an undisclosed sum to implement a communications platform across its Australian and New Zealand operations designed to improve customer call resolution.
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Optus cuts IT help desk costs by 60 per cent
Optus has slashed its IT help desk costs by 60 per cent after rolling out self-service security software.
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iSelect eyes more speech analytics after $350K spend
Despite spending upwards of $350,000 on a speech analytics system, Melbourne based insurance broker iSelect is looking to expand its existing call centre software to support better real-time processing, including possible emotion recognition.
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Telstra uses Salesforce for crowd sourcing
The use of the Salesforce Ideas internal forum has created more than 300 company initiatives for Telstra since it began using the application in March 2010.
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Automated systems leading to call centre frustration: Ovum
The enterprise is out of touch with its customers’ frustrations surrounding automated customer service systems, an Ovum report has found.
Avaya Deploys the Avaya Desktop Video Device with the Avaya Flare® Experience
A revolutionary new video collaboration device, the Avaya Desktop Video Device has been making waves in the communications industry ever since Avaya introduced the product in the fall of 2010. Avaya’s own employees have been among the earliest users and have seen first-hand how the product can improve collaboration and make people more efficient and effective. Read more.
CDex
CDex can extract the data directly (digital) from an Audio CD, which is generally called a CD Ripper or a CDDA utility.
Process-Driven Master Data Management for Dummies
We wrote this book to introduce you to the subject of processdriven MDM. It’s a big topic, one that far outstrips the ability of a brief book to cover. However, our hope is that by reading this book you will gain a fundamental understanding of processdriven MDM, how it works, and what it takes to make it a success in your organisation.
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