- FBI director defends phone surveillance program
- Microsoft launches security bounty programs for Windows 8.1 and IE 11 Preview
- Apple end-to-end encryption far from bulletproof
- Java 7 Update 25 fixes 40 security issues, turns on certificate revocation checking
- Statistics reaffirm breach threat, but executive inaction still impeding security: Black Swan
News about call centres
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Companies 'still grappling' with basics of customer service: IPscape
Increasing connectivity and consumer expectations should force businesses to change how they interact with customers, according to participants at an event hosted by IPscape last week in Sydney. But fear and other factors have made progress slow.
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Salmat to implement Avaya call centre technology
Australian call centre provider, Salmat (ASX: SLM), has signed a five-year deal with Avaya for an undisclosed sum to implement a communications platform across its Australian and New Zealand operations designed to improve customer call resolution.
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2
Optus cuts IT help desk costs by 60 per cent
Optus has slashed its IT help desk costs by 60 per cent after rolling out self-service security software.
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iSelect eyes more speech analytics after $350K spend
Despite spending upwards of $350,000 on a speech analytics system, Melbourne based insurance broker iSelect is looking to expand its existing call centre software to support better real-time processing, including possible emotion recognition.
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Telstra uses Salesforce for crowd sourcing
The use of the Salesforce Ideas internal forum has created more than 300 company initiatives for Telstra since it began using the application in March 2010.
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