- Mobile malware making Australians trust mobile devices less over time
- Google project aims to preserve privacy when collecting software stats
- Privileged-account risk multiplies for Australia's cloud-hungry businesses: CyberArk
- Petition targets Apple over ‘spyware' in OS X Yosemite
- Vulnerabilities found in more command-line tools, wget and tnftp get patches
call centres - News, Features, and Slideshows
More than 30,000 people have already recorded a 'voiceprint' with the Australian Taxation Office, allowing quicker ID verification during calls to the ATO.
Call-centre-as-a-service provider BlueCloud Australia has managed to cut its hosting costs in half by shifting from managed hosting to infrastructure-as-as-service.
Increasing connectivity and consumer expectations should force businesses to change how they interact with customers, according to participants at an event hosted by IPscape last week in Sydney. But fear and other factors have made progress slow.
Australian call centre provider, Salmat (ASX: SLM), has signed a five-year deal with Avaya for an undisclosed sum to implement a communications platform across its Australian and New Zealand operations designed to improve customer call resolution.
Optus has slashed its IT help desk costs by 60 per cent after rolling out self-service security software.
- Sony's new mobile chief has hands full as handsets struggle
- IBM joins Tencent to target China's growing enterprise cloud market
- Samsung attacks Chinese rivals with new mid-range Galaxy phones
- FCC's Wheeler said to mull hybrid approach to net neutrality
- Some Aussie businesses using DevOps to improve customer engagement and reduce IT spend: report