• St Laurence's makes a KACE for simplified support

  Plagued with budget restraints and constant limits on available skill sets, St Laurence’s College IT manager, Anthony Kennedy, was forced to look for a simplified systems management solution to replace the vast majority of the school's IT support infrastructure.

• Microsoft ending support for Itanium

  Microsoft is ending its support for Intel's Itanium processor with the current version of its Windows Server OS, according to a Microsoft blog posting Friday.

• Users: New Oracle support portal a 'fiasco'

  A number of Oracle users are infuriated by reported access and performance issues with the vendor's new My Oracle Support portal, which superseded the long-standing Metalink site on Nov. 6.

• Third-party app maintenance provider claims huge growth

  Rimini Street, provider of third-party maintenance for SAP and Oracle applications, said this week that business bookings have quadrupled during the first six months of this year.

• Some Oracle users irked about support site switch

  Oracle is planning to retire its MetaLink support portal in favor of its successor, My Oracle Support, and some customers are not happy about it.

Whitepapers about application support

• 

  Ensuring successful Agile-at-scale software delivery

  The widespread adoption of agile software development approaches in the software industry has driven by demands for more software more quickly, many organisations have investigated the approach adopted by high-performing teams to see how it could be replicated. From this trend emerged a series of principles for agile development, most famously captured in the so-called “Agile Manifesto,” and a series of development practices that encapsulate these principles. In this paper we discuss the broader view of agility.

• 

  Top 5 Myths of Safe Web Browsing

• 

  Five Things You Need to Know About Your Users Before You Deploy Business Intelligence

• 

  Managing Growth: A review of the global software & IT services industry