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Poor coverage the major phone grievance
Poor mobile phone coverage and service drop-outs are behind a record number of complaints to the telecommunications ombudsman in the last year.
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TIO complaints linked to ‘confusing’ telco offerings: Report
Australian consumers are failing to understand ISP and mobile offerings on the market, as regulatory bodies have yet to consider telecommunications as an essential service.
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Role of TIO needs to grow: Conroy
The telco industry will continue to be hounded by watchdog groups, such as the Telecommunications Industry Ombudsman (TIO), to provide better customer service, Senator Conroy has said.
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Telstra falls short of customer service goals
Despite a significant focus on customer service initiatives over the past year, Telstra (ASX: TLS) has still fallen short of expectations to reduce complaints and improve customer satisfaction.
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Federal Govt introduces telco customer service guarantee
Major telcos may be hit with a penalty of $2 million should they fail to comply with a new customer service guarantee (CSG) standard established by the Federal Government in an effort to shield consumers against poor customer service.
Unified Storage Strategy guide
This Guide features the following: - Cloud leads five storage trends for 2011 - Most IT managers plan to adopt cloud storage - Storage virtualization buying guide - Virtual machine management (VMM) - Cloud storage a steep climb - Building a better business backup system - Server virtualization: Six management myths
AVG Anti-Virus Free Edition
Note: This review covers version 8.5 of the software. This software is now in version 9.0. Antivirus program AVG 8.5 Free offers solid features and ...
Three simple steps to better patch security
It’s estimated that 90% of successful attacks against software vulnerabilities could be prevented with an existing patch or configuration setting. Yet patching is a persistent challenge for IT managers. With the glut of patches released each year, how do you know which ones are truly critical security patches and which ones aren’t? And how can you identify which computers are actually missing the patches they need? This paper details a simple approach to patching that gives you better visibility into and control over patch assessment and compliance.
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