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David Thodey in pictures
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Customer service still dogs Telstra
Telstra chief executive, David Thodey, has conceded that progress remains slow on improving the telco's customer service record, despite making it a top priority in the last 18 months.
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Telstra lodges revised undertaking to ACCC
Telstra has lodged a revised structural separation undertaking with the competition watchdog.
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Sensis digital plans not working out as hoped: Thodey
Telstra (ASX: TLS) has announced the creation of a digital division after recording a lower than expected takeup of its digital Sensis offering.
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Telstra proposes equal power for ACCC and ITA
Telstra has proposed changes to its structural separation undertaking (SSU), which the Australian Competition and Consumer Commission (ACCC) and the Independent Telecommunications Adjudicator (ITA) would share equal resolution powers to alleviate concerns that the latter would favour the telco.
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99 per cent of shareholders vote in favour of Telstra/NBN Co deal
Telstra shareholders appear to have voted almost unanimously in favour of the $11 billion financial heads of agreement with NBN Co, following two year of negotiations around the deal.
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Cultural change blowing in the wind at Telstra: Budde
A co-operative, collaborative Telstra could be set to emerge with the appointment of Telstra group managing director of enterprise and government, David Thodey, as the new CEO, according to telco industry expert Paul Budde.
The Convergence of IT Operations Management
The new wave of mobile consumer devices, combined with the surge of interest in cloud computing, is creating complex challenges for IT. In this white paper, read about new research from IDG that explores these challenges, and learn about a cost-effective approach to managing PCs, mobile devices, software, and IT infrastructure that simplifies and automates the entire ownership experience.
Gadwin Web Snapshot
Gadwin Web Snapshot will effectively capture the entire page including all design elements when capturing web pages. It makes an image of the browser’s content ...
Three simple steps to better patch security
It’s estimated that 90% of successful attacks against software vulnerabilities could be prevented with an existing patch or configuration setting. Yet patching is a persistent challenge for IT managers. With the glut of patches released each year, how do you know which ones are truly critical security patches and which ones aren’t? And how can you identify which computers are actually missing the patches they need? This paper details a simple approach to patching that gives you better visibility into and control over patch assessment and compliance.
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