• Profile IT: MCC general manager of IT and innovation, Rey Sumaru

  Heading up IT at the Melbourne Cricket Club (MCC) has been a dream come true for Rey Sumaru, an avid sports fan.

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  Peters Ice Cream selects ERP system of many flavours

  With a start date of January 2013, the race is on at Peters Ice Cream to implement a new enterprise resource planning (ERP) system before it goes live on 1 August.

• Australian Rugby Union scrums down with technology

  Getting fans to buy tickets for rugby union tours, such as the upcoming British Lions tour, has been made easier for the Australian Rugby Union (ARU) thanks to its customer relationship management (CRM) system.

• Foreign Affairs and Trade signs CRM contract with Fujitsu

  The Department of Foreign Affairs and Trade (DFAT) has awarded an eight-year managed services contract to Fujitsu to provide a Microsoft customer relationship management (CRM) system which will be used to issue Australian passports.

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  2012 predictions for the CRM market

  It is predicted that 2012 will be the year when customer relationship management (CRM) software becomes truly customer centric and based on an open, Cloud orientated model, SugarCRM’s country manager has claimed.

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  How to get more out of your CRM

  Customer relationship manager solutions are powerful tools if you know how to use them correctly. Below are some tips and tricks for getting more out of your CRM.

• 1

  Mission Australia rolls out Salesforce CRM

  Mission Australia has rolled out 1,155 licences of Salesforce’s CRM Enterprise edition aimed at boosting the efficiency of its employment services unit.

• Westpac Outlines St George IT Integration Strategy

  Westpac is to derive much of its future IT innovation and costs savings from a cross pollination of best-of-breed IT systems between itself and St George, which was acquired by the bank last year.

• Six ways to get your employees to use CRM software

  A guaranteed way to increase your company's sales is to have a system in place to manage your sales activities. Having a custom relationship management (CRM) system that is easy and gets used by the sales team is a great step towards that goal.

• CRM On The Cheap: 5 Strategies That Backfire

  Your company knows that it wants a serious CRM system. But the CFO, nervous about the costs, starts to suggest strategies that could keep things under control.

• What to do if your cloud provider disappears

  Software developer Christopher Shockey saw the first signs of trouble in late 2008. A sales rep who had always represented Web application development provider Coghead was now calling on behalf of Coghead's much larger rival Salesforce.com.

Whitepapers about crm

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  CRM Strategy Guide

  This whitepaper was provided with compliments of Salesforce.com. Articles in this guide include: CRM and sales: if it’s broke, fix it; Cloud meets CRM: how to track who’s who; Salesforce.com’s Social Key, Chatter communities, Marketing Cloud. Read this strategy guide.

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  Nucleus Research - The Value of Mobile and Social for CRM

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  Nucleus Research - CRM Technology Value Matrix - First Half 2012

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  Cloud Computing: Consolidating Databases onto Private Clouds