• Upcoming Microsoft CRM clients may mean more productivity

  The productivity of salespeople could jump with the upcoming release of native Microsoft Dynamics CRM applications for specific mobile platforms and put the software vendor ahead of some of its competitors, an expert says.

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  2012 predictions for the CRM market

  It is predicted that 2012 will be the year when customer relationship management (CRM) software becomes truly customer centric and based on an open, Cloud orientated model, SugarCRM’s country manager has claimed.

• WineMarket doubles sales thanks to Cloud

  WineMarket has achieved a 50 per cent increase in sales after consolidating its CRM, e-commerce, accounting and inventory management software.

• Hyundai Construction Equipment moves from Excel to new CRM

  Construction company Hyundai Construction Equipment Australia (HCEA) has moved from using Excel spreadsheets for client management to implementing a customer relationship management (CRM) system.

• OpenWorld 2011: Big Red apps coming to iPad and Android

  In a clear sign of the influence consumer mobile devices are having in the enterprise Oracle has flagged that it plans to make available iPad- and Android-compatible versions of its traditional ERP and CRM suites as well as its latest Fusion apps.

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  How to get more out of your CRM

  Customer relationship manager solutions are powerful tools if you know how to use them correctly. Below are some tips and tricks for getting more out of your CRM.

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  Mission Australia rolls out Salesforce CRM

  Mission Australia has rolled out 1,155 licences of Salesforce’s CRM Enterprise edition aimed at boosting the efficiency of its employment services unit.

• Westpac Outlines St George IT Integration Strategy

  Westpac is to derive much of its future IT innovation and costs savings from a cross pollination of best-of-breed IT systems between itself and St George, which was acquired by the bank last year.

• Six ways to get your employees to use CRM software

  A guaranteed way to increase your company's sales is to have a system in place to manage your sales activities. Having a custom relationship management (CRM) system that is easy and gets used by the sales team is a great step towards that goal.

• CRM On The Cheap: 5 Strategies That Backfire

  Your company knows that it wants a serious CRM system. But the CFO, nervous about the costs, starts to suggest strategies that could keep things under control.

• What to do if your cloud provider disappears

  Software developer Christopher Shockey saw the first signs of trouble in late 2008. A sales rep who had always represented Web application development provider Coghead was now calling on behalf of Coghead's much larger rival Salesforce.com.

Whitepapers about CRM

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  Business Processes and Customers - Difficult Domains to Integrate

  Despite spending many billions of dollars on Customer Relationship Management projects, poor customer service is still pervasive. Those projects that have succeeded have recognized the central role of a process-oriented approach. By understanding and supporting both the processes within the organization and those that exist between the fi rm and its customers, the enterprise can reduce costs, take agility to the next level, and at the same time, build truly effective relationships that customer’s value. (1) The net result is top line growth at the expense of competitors, all the while driving down costs. Read on.

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  Case Study: Crazy John’s - Fulfil their Speedy Expansion Plan

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  Microsoft Office 2010 upgrades: Four pitfalls to avoid

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  Data Sheet: LoadRunner Software