• Salesforce.com shakes up Standard support plan features

  Salesforce.com has made a series of changes to its support services that include the removal of certain features from the Standard tier, but which the company says overall will provide a better experience for customers.

• SAP community portal launch date still unclear due to bugs

  Serious technical problems that have delayed the rollout of an upgrade to SAP's community portal are persisting, to the point where the company is no longer specifying a launch date.

• John Deere plows into agile

  John Deere & Co., has moved about 800 software developers into an agile development process, and did so in just over a year.

• IT leaders continue to juggle multiple priorities in 2012

  Analytics and business intelligence has moved back to the top of the technology priority list for CIOs, according to the latest Gartner research into CIO priorities, followed by mobile technologies and Cloud computing — but the pressure is as IT leaders juggle multiple priorities.

• With Yang out, big changes coming to Yahoo?

  Yahoo co-founder Jerry Yang's departure this week from the company should put in in a better position to take drastic action to fix its long-running woes.

• With thick skin, Google CIO finds job rewarding

  When Ben Fried left his post as IT managing director at Morgan Stanley and took over as Google's CIO in May 2008, he knew what he was getting into: supporting a user base full of technology experts and computer industry stars, like co-founders Larry Page and Sergey Brin, CEO Eric Schmidt and Vice President Vint Cerf. In a recent interview with IDG News Service, Fried spoke candidly about his job and shared tips and advice for fellow CIOs, including the urgent need for tablet device strategies. An edited transcript of the interview follows.

• The Global CIO Job Description

  Let's take the glamorous title of "Global CIO" and break it down into some of the job realities. What do multinational CIOs have to do that their domestic counterparts don't?

• 10 IT agenda items for the first US CIO

  Obama's appointment of Vivek Kundra marks an important first step for rectifying the nation's concerns about IT.

• When A Company Folds, Who Guards Your Data's Privacy?

  IT and business both understand the need to protect regulated customer and business data -- so long as they're in business, analysts say. Here's a look at how some folding businesses are falling short protecting data and the possible liabilities for the IT group and CIO.

• The business CIO

  Now more than ever, experience outside IT counts.

Whitepapers about CIO role

• 

  The Pathways ICT Leadership Development Program Brochure and Curriculum 2012

  Developed by the CIO executive Council, Pathways is a unique, flexible, self-managed, self-paced 12-month CIO designed and delivered professional development program that brings together best practices, thought leadership and business insights for today’s most promising ICT professionals.

• 

  Pathways Advanced ICT Leadership Development Program Brochure and Course Outline 2012

• 

  Pathways Advanced Course Outline 2012

• 

  Pathways Business Brochure 2012