Unified Communications News, Features, and Interviews

  • Optus offers calling over Wi-Fi

    Optus has launched an app for iPhones and Android handsets that allow voice calls and text messaging over Wi-Fi connections.

    11 Aug. 15 13:45 Written by Rohan Pearce
  • Web Real Time Communication (WebRTC) applications emerge as the tech stabilizes

    Perhaps the single-most significant standards based technological advancement in the field of unified communications over the past year has been the completion of Web Real Time Communication (WebRTC) standard and the appearance of several WebRTC based implementations.

    07 Aug. 15 06:54 Written by By Michael Frendo, EVP of Worldwide Engineering, Polycom
  • FCC requires consumer protections in telephone transition to IP

    Telecom carriers must get permission from the U.S. Federal Communications Commission to replace their copper networks with Internet Protocol-based systems if the change will result in discontinued or reduced voice services for customers.

    07 Aug. 15 05:59 Written by Grant Gross
  • FCC looks to protect customers during voice switch to IP

    The U.S. Federal Communications Commission may require the country's telecom carriers to warn residential and business customers about their plans to abandon old, copper telephone networks for IP-based systems.

    11 July 15 03:04 Written by Grant Gross
  • Skype Translator now speaks German, French

    The Skype Translator beta app now can help people say "guten tag" to their friends in Germany, thanks to an update it received on Thursday.

    19 June 15 04:45 Written by Blair Hanley Frank
  • 5 steps to transform support services

    <em>This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter's approach.</em>

    06 June 15 07:08 Written by By Michael Runda, Senior Vice President and President, Avaya Client Services
  • The IoT needs more wireless spectrum

    Two big waves in the wireless world are driving the need for more spectrum, the radio signals that carry data to our phones, tablets and other mobile devices.  

    04 June 15 08:27 Written by By Bret Swanson
  • Skype updates apps to crush crash-causing text bug

    Skype today updated the Android, iOS, OS X and Windows versions of its Skype chat client to quash a bug that crashed the apps when a few characters were received.

    04 June 15 03:09 Written by Gregg Keizer
  • New NSA phone dragnet proposals blasted as flawed

    Two U.S. senators are pushing proposals to extend the National Security Agency's domestic telephone records dragnet, but a diverse coalition of civil liberties and advocacy groups have called on lawmakers to vote against those plans.

    30 May 15 04:29 Written by Grant Gross
  • IRS cut its cybersecurity staff by 11% over four years

    The Internal Revenue Service, which disclosed this week the breach of 100,000 taxpayer accounts, has been steadily reducing the size of its internal cybersecurity staff as it increases its security spending. This may seem paradoxical, but one observer suggested it could signal a shift to outsourcing.

    29 May 15 00:32 Written by Patrick Thibodeau
  • H-1B employees crowd out other workers, says study

    The battle over the H-1B visa is mostly a battle of brute political muscle on Capitol Hill, coupled with campaign spending. But in the quieter academic sphere, the visa is a topic of ongoing research, and a new paper by three economists is challenging some of the <a href="http://www.computerworld.com/article/2899350/the-h-1b-visa-debate-pain-and-the-politics.html">assertions made by the tech industry</a> that H-1B workers deliver economic gains.

    13 May 15 04:29 Written by Patrick Thibodeau
  • 7 Habits of the Effective Network Manager

    Years of observing hundreds of network managers has revealed 7 habits that differentiate the effective network manager from the others. In this white paper, we will identify those 7 habits and discuss how these habits contribute to providing a well performing and reliable network. When problems do occur, these problems can be resolved in a timely manner, reducing the impact on the business, while at the same time, maintaining the credibility of the networking department.

    NetScout

    The world leader in application and network performance management products and solutions.