Unified Communications News, Features, and Interviews

  • Optus teams with Cisco for managed business communications services

    Optus has announced a range of Cisco-based business services covering contact centre, collaboration, managed Wi-Fi and video-conferencing to be provided under what the two companies say is a new intensive collaboration to deliver the workplace of the future.

    08 March 17 09:48 Written by Stuart Corner
  • Telstra and Microsoft integrate voice with Office 365

    Telstra and Microsoft have formed a partnership to deliver managed enterprise voice services to Office 365 customers, and to co-develop offerings that they say will be unique to the Australian market.

    21 Sept. 16 15:35 Written by Stuart Corner
  • Adelaide City Council leverages Skype broadcast capabilities

    In an effort to boost community engagement Adelaide City Council has rolled out live web-based streaming for its committee meetings, utilising Microsoft Skype for Business’ Skype Meeting Broadcast module.

    23 Aug. 16 07:30 Written by Rohan Pearce
  • ACCC to scrutinise impact of NBN, 5G on telco competition

    The Australian Competition and Consumer Commission will launch a market study of the communications industry that will examine the impact on competition of changes in the sector including the National Broadband Network rollout, the growth in consumers’ bandwidth demands and the impending launch of 5G mobile services.

    05 Aug. 16 07:30 Written by Rohan Pearce
  • Avaya poaches Truphone MD to head ANZ operations

    Former Truphone managing director Peter Chidiac will lead Avaya’s Australia and New Zealand operations, the communications vendor announced today.

    04 Aug. 16 15:11 Written by Rohan Pearce
  • During coup attempt, Turkish president appears via Facetime on live TV

    In what could be another first for our connected world, Turkish President Recep Tayyip Erdogan placed what appeared to be a Facetime call into a national news broadcast early on Saturday while the world tried to figure out if a military coup against him had succeeded.

    16 July 16 08:27 Written by Martyn Williams
  • The tech behind Fonterra’s move to activity-based working

    Many of the headline shifts to activity-based working (ABW) have been by banks and other companies in the financial services sector. But across the ditch in New Zealand, dairy company Fonterra this year carried out a significant ABW transformation as part of the relocation of its head office.

    11 May 16 09:09 Written by Rohan Pearce
  • Is Skype finally ready for call centres?

    Why can’t I use Skype at work? This is a question that I first asked back in 2004. I just love Skype and use it extensively at home — why can’t I use this in the office?

    25 Feb. 16 10:48 Written by David Gee
  • ​Royal Hobart Hospital trials virtual online training

    Biomedical staff at Royal Hobart Hospital are receiving training on advanced medical equipment from clinicians in other parts of Australia under a new telepresence system trial.

    09 Oct. 15 09:13 Written by Hamish Barwick
  • The 2020 WAN takes shape - SDN, virtualisation, and hybrid WANs

    The gold standard for corporate networks today is MPLS, but carrier pricing issues and MPLS's failure to play well with new, cost-efficient forms of network access are causing problems for the legion of enterprise customers that rely on it.

    15 Aug. 15 00:49 Written by Hank Levine
  • Digium helps mobile apps communicate better with new SDKs

    Digium has launched open source SDKs that aim to make it easier for developers to add voice and video calling, instant messaging, and push notifications to their Android and iOS apps.

    12 Aug. 15 02:11 Written by Mikael Ricknäs
  • 7 Habits of the Effective Network Manager

    Years of observing hundreds of network managers has revealed 7 habits that differentiate the effective network manager from the others. In this white paper, we will identify those 7 habits and discuss how these habits contribute to providing a well performing and reliable network. When problems do occur, these problems can be resolved in a timely manner, reducing the impact on the business, while at the same time, maintaining the credibility of the networking department.


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