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  • Social media - part 3

    We like our risk management, don’t we? It allows us to identify risks, and take action to mitigate them. Risk Management can and should be applied to social media usage. It makes good sense to manage the risk by having a very clear social media policy.

  • Social media - part 2

    Apart from the above example where it can be demonstrated that it improves productivity when we allow employees to use social media as a ‘diversion break’ from the concentration of their daily tasks, there are also the obvious benefits of ‘market intelligence”. By encouraging staff to get positive messages out there via Twitter, Facebook etc and also uncovering public opinion of your organisation that is being shared via social media, it is easy to see why organisations would permit and even encourage social media use.

  • Social media - part 1

    At three major IT service management conferences that I attended in 2010, social media played a big role in communicating the content, the mood and the social aspects of the conference. At two of these conferences, I witnessed and participated in lively discussions on whether companies should block social media in the workplace. Whether the presentation topic was on social media or not, there was obviously a desire to get this on the table for discussion. And it was heated – every time! Many people have strong views on this topic, so this paper will look at the current industry commentary, and discuss the benefits and the risks of allowing staff to use social media in the workplace.

  • Facebook phone: how to kill journalism in 10 easy steps

    God, I love the InterWebs. Years from now, scholars dissecting the complete disintegration of journalism in the 21st century will look back at us and say, what the frak? The example du jour: The Facebook Phone rumors, which were sparked this past weekend by TechCrunch and continue to burn.

  • Why is Wikipedia such a men's club?

    You say you don't trust Wikipedia? Well, you can blame your lack of confidence on men, at least for the most part.

  • IGF - IBM's unseen competitive weapon

    I started life in IT decades ago as a sales guy for a mainframe leasing firm attached to Greyhound --yes, the bus company. Greyhound Leasing and Financial actually wrote the first lease on an IBM mainframe, thereby creating a niche industry that included the lease and resale of new and used IBM mainframe hardware.

  • A lifeline for Lotus

    January is a good time to hold a user conference, because there's not a lot of competition for anyone's attention. At any other time of year you might not even notice how Lotus is wilting.

  • On the Mark: Apple vs. IBM

    In late October, a buddy from my MacWeek days e-mailed me with this half-joking dig: "Apple's worth more than IBM. The Mac wins!!"

  • Shanghai breezes and the Big Blue Cloud

    While there wasn't anything ground-breaking about IBM's Blue Cloud announcement in Shanghai last Friday it was still significant.

  • IBM sticks its head in a blue cloud

    Try pitching your "cloud" strategy to senior management and watch their eyes glaze over. Then tell them IBM is going to do it for you and watch their ears prick up.

  • Turning the data center green

    With all the fanfare for Al Gore, receiving an Oscar, Emmy and the Nobel Peace Prize all in 2007, one would think that global environmental concerns rank No. 1 on the list of "corporate social responsibility."

  • Why Oracle is finally going after BEA

    If you're a technology firm and you're acquired by another company, you must have been doing something right. In BEA's case, an offer to be acquired by Oracle suggests the company might have been doing things a little too right.

  • E-mail's future, pumped look

    With IBMs launch earlier this month of Lotus Notes 8 and this week's unveiling of Lotus SameTime Version 8, industry analysts say we are beginning to see the evolution of the e-mail client from a communications tool into a coordination channel. And when that happens, IBM may be in the unprecedented position of getting a second chance at knocking off longtime market leader Microsoft Outlook.

  • Lotus Notes and Domino 8 show new life

    I'll admit that in my IBM Lotus Notes 7 review about two years ago, I got Version 8's release date a wee bit off. Hey, the fortune teller I consulted skipped town right after the reading. But my wrap-up hit the mark, saying Notes 8 "should further support composite applications, such as bringing together e-mail, documents, and meetings into a single interface -- a key part of an SOA." Here's my initial impression of how well IBM Lotus engineers met this goal and the way they did it.

  • Big Iron is back

    After some two decades of having its market share eroded by migration to server-based applications, "big iron" is back. And, irony of ironies, the catalyst for the comeback is the need to deal with server farms that have grown out of control.

  • Big Iron lives on

    The demise of the mainframe has often been predicted over the past fifteen years, yet customers never seem to want throw them out. Indeed, last month, IBM revealed that its mainframe revenue grew 12 percent in the first quarter of this year compared to the previous quarter, and 25 percent year-on-year.

  • IBM, Hitachi buyouts could destroy good products

    Over the past two months, Network Appliance completed its acquisition of Topio, IBM announced its intentions to purchase Softek Storage Solutions and now Hitachi Data Systems is buying Archivas. But which of these acquisitions can users expect to succeed in the long run?

  • ISS is dead -- long live ISS

    When I heard that Internet Security Systems was bought by IBM, I thought, "Finally." I was, ironically, talking to an analyst friend (yes a do have a few of them) a few days before that about what I thought would happen to ISS. It was no secret that ISS had lost its way, for lack of a better term. It was a true pioneer in the industry and was responsible for making some of the staples of security programs available to the masses. But things had changed.

  • Outsourcing: Out of sight, out of mind?

    Is your outsourcer out of control? Mine is, and the failure is my fault. Guilty, guilty, guilty!

  • Views from the top of the software world

    The computer software industry has three essential vision leaders -- "IBMOracle", Microsoft and SAP. They have a lot in common, such as huge market share, mind share, customer access, financial resources and so on. And being based on the same industry realities, their visions have a great deal in common. But there are great differences, and it's important to keep them in mind. Whether you're looking at buying from the big guys or just using them as templates for your own analysis, the question "What would SAP/Microsoft/IBMOracle advise us to do?" is at least three separate questions.

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