In order to achieve success with omnichannel customer experience strategy, companies need to utilise user personas, while maintaining excellence across all channels, according to customer transformation service expert, Brad Starr.
Servers News, Features, and Interviews
Chief Information Security Officer Christian Hamer, who is responsible for policy and awareness across Harvard University and whose team handles security operations and incident response, took part on a panel last week at the Campus Technology conference in Boston (Campus Technology's Rhea Kelly moderated; ESET researcher Lysa Myers was also an expert panelist). Here's a selection of Hamer's more notable observations:
Microsoft is preparing to release its augmented reality headset HoloLens within the next year.
Windows 10's vibe on social media has soured since Microsoft launched the operating system last week, Adobe today said as it cited new data from its metrics platform.
Bringing some old fashioned engineering discipline to the emerging Internet of Things, IBM has updated its design tools to allow IoT component builders to keep track of their work though a widely used technique called product line engineering (PLE).
China plans to limit exports of advanced drones and supercomputers for national security reasons.
IBM may be leading the pack when it comes to putting away patents related to cloud technologies.
IBM's Watson will be working for drugstore chain CVS in a partnership that has the supercomputer pointing its cognitive computing power at customers with chronic illnesses such as diabetes, hypertension and obesity offering care providers insights into their patients' behaviors.
Pharmacists at some 7,800 CVS drugstores across the U.S. will soon be able to tap IBM's Watson cognitive computing system in the hopes of predicting customers' health problems before they arise.
Next-generation endpoint protection vendor SentinelOne has received the same certification that many traditional antivirus platforms seek, meaning it can be considered suitable for meeting certain requirements of industry and governmental regulations.
Japanese robot Pepper is getting an intelligence upgrade via IBM's Watson, but that doesn't make interacting with the real world any less challenging.