In order to achieve success with omnichannel customer experience strategy, companies need to utilise user personas, while maintaining excellence across all channels, according to customer transformation service expert, Brad Starr.
- Senators call for investigation of potential safety, security threats from connected cars
- Obama won't pardon Snowden, despite petition
- Darkode cybercrime forum might be making a comeback
- Google: Lock up your Compute Engine data with your own encryption keys
- Groups urge Obama to oppose cyberthreat sharing bills