White Papers

Featured White Papers



The Future of IT: From Chaos to Service Automation
By ServiceNow | 3/4/2014
Technology has become the heart and soul of every business, but IT workload and system complexity become more challenging. This whitepaper details the future of IT, the major challenges facing CIOs, and the three ways to transform IT so CIOs can lead the way.
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Password reset: The time vampire of the IT universe
By Attachmate Australasia | 14/8/2014
Despite analysts and the media turning their attention to multi-factor authentication and biometrics, passwords are still one of the most important authentication methods. This paper discusses potential password policies. · We’re keen to move beyond passwords because they’re insecure or they waste time, and security can suffer because users have poor password hygiene · Anecdotal evidence suggests that between one-sixth and one-third of all help desk calls still focus on passwords · According to Gartner, calls for basic password resets can constitute 20% or more of calls to the average service desk
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Creating and Enforcing Advanced Access Policies with Citrix XenApp
By Citrix Systems Asia Pacific | 6/7/2014
Granular policies for users, devices, locations and connection types let you secure and manage the user experience the right way to enable any mobile workspace scenario.
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Top 8 Considerations to Enable and Simplify Mobility
By ServiceNow | 3/4/2014
IT departments have a huge opportunity to make their enterprises more agile, cost efficient and competitive by embracing the opportunities available through mobile devices and connectivity. Embracing mobility doesn't have to be complicated or costly - this report tells you how.
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A blended future: The changing mix of IT service delivery and consumption
By EMC Corporation | 6/6/2014
This whitepaper includes detailed analysis following a global survey of IT executives, conducted by the Economist Intelligence Unit. The results confirm the need for a changing mix in how IT services are delivered and consumed, and is expected to continue over the next three years.
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