White Papers

Featured White Papers



7 Habits of the Effective Network Manager
By NETSCOUT | 2/2/2017

Years of observing hundreds of network managers has revealed 7 habits that differentiate the effective network manager from the others. In this white paper, we will identify those 7 habits and discuss how these habits contribute to providing a well performing and reliable network. When problems do occur, these problems can be resolved in a timely manner, reducing the impact on the business, while at the same time, maintaining the credibility of the networking department.

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Define Your Services for Fast and Accurate Service Delivery
By ServiceNow | 22/3/2017

When it comes to delivering IT services, think about how you would rate your organisation on its speed, consistency, and accuracy. Would it earn stellar marks or is there room for improvement?

Read on for guidance - including action plans, best practices, and success metrics - on how to increase IT efficiency, lower costs, and deliver great business value.

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Status Quo Creates Security Risk: The State of Incident Response
By ServiceNow | 22/3/2017

This research project was undertaken in order to evaluate the current practices and challenges associated with incident response processes and technologies. Respondents were also asked to provide details on their organisations’ future strategic plans intended for improving the efficacy and efficiency of IR activities.

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How to Overcome Today’s Top ITSM Challenges
By ServiceNow | 9/3/2017

Turn your service desk into a business function you and your company can be proud of – one that delights your customers with superior support, delivers a predictable user experience, and provides the agility to help you get ahead of the needs of your business.

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Detecting a Phising Email
By LogRhythm | 19/4/2016

It is critical to take proactive measures to protect yourself and your organisation’s security. Being vigilant and educating staff on the potential dangers of phising emails is a critical step in protection. This infographic illustrates the 10 things you need to know spot and handle phising email.

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