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Business » Case studies »
Until recently, the idea of a World Wide Web in which information and services are defined - the Semantic Web - has remained something developers aspire to rather than a reality. That is starting to change. Earlier this year, the ABC launched three new socially networked digital radio websites which aggregate content from several different sources, including MusicBrainz, YouTube, Last.fm and Wikipedia. It is not only a new approach for a content-rich organisation such as the ABC, it is a working example of the possibilities of Semantic Web technology.
The Royal Australian Mint may be in a heritage-listed building, but there will soon be nothing old about the technology. The Mint has been going through a refurbishment and modernisation program that has involved it moving from two buildings into one and significantly revamping its technology.
Australian air Express (AaE) has stopped critical knowledge leaving with staff and improved sales by scrapping its manual customer relationship management (CRM) for a hosted solution.
Point-of-Sale (POS) vendor Task Retail has cut days of data centre downtime by replacing its return-to-base support contract with an on-site service agreement.
City West Water has reduced maintenance costs, eliminated paper based reporting and increased responsiveness with an integrated job management system and a new fleet of Next G handsets.
Back in 1999, Avnet's senior managers realized things had to change. A series of acquisitions had left the electronic components distributor with a glut of applications and platforms whose lack of interoperability was complicating operations. That problem stood directly in the way of the company's new goal of providing e-commerce services to its clients and expanding the company beyond traditional order management and delivery. Making good on the e-commerce promise required consistent results for clients, no matter where they might be or what channel they used.
Station Casinos' CIO and vice president of technology, Marshall Andrew, has two big reasons to be nervous this weekend.
With the holiday shopping season in full swing, Shop.com wants its Web site running as smoothly and quickly as possible. An hour of slow service could cost the Californian company hundreds of thousands of dollars, company officials say.
Burzin Engineer spends the entire year getting ready for three Mondays in November and December.
In the high stakes world of casino gambling, customer loyalty often trumps liquidity.
National health club chain Fitness First is using automated address matching software to cut down on the costs of collecting outstanding debts.
GPS navigation provider TomTom has based its entire customer facing feedback portal on the RightNow Service module to offer 24x7 customer feedback globally.
Despite rolling out new, interactive technologies and experiencing a 43 percent increase in online traffic, the US Open reduced the number of servers it needed to power its Web site from 60 to nine during the 14-day event this year.
Meridian Credit Union -- Ontario's largest credit union -- recently rolled out a range of new software tools that allow its tellers to look customers in the eye.
The supply chain at Whirlpool in 2000 was broken. Indeed, a manager there at the time quipped that among the four major appliance makers in the U.S., Whirlpool ranked fifth in delivery performance.
When Shell Oil Products US and associate company Motiva Enterprises decided to condense three customer portals into one, the objective was to better serve customers.
Refineries, otherworldly-looking places when seen from a distance, are actually marvels of engineering complexity, with miles of interconnected pipes and thousands of pieces of equipment processing chemicals and petroleum products. But historically, an essential tool for keeping a refinery's systems from breaking down has been the lowly clipboard.
Business intelligence -- the collection and analysis of a company's most valuable data -- seems an unlikely task to farm out to contractors. But some companies are doing exactly that. Why? Because they lack the in-house skills needed to perform statistical analysis or maintain a data warehouse. And if you want to turn BI over to the experts, there are more options than ever -- along with the same big worry: losing control of your data quality.
Like every other company in its industry, chemical giant Atofina needs to wring every last dollar and whiff of inefficiency out of its operations. A few years ago, the US$19.3 billion company, previously known as Elf Atochem, began to implement a system that collected data from its manufacturing plants for analysis by plant-floor personnel.
After Chuck Latham spent US$300,000 trying, and failing, to launch a mobile sales application for his sales firm, he didn't give up.
Governance for all is more than an IT initiative or a goal written in a plan document; it’s a strategy that unites IT and business content owners to achieve their SharePoint goals. At its best, governance means empowering self-governance, with tools like delegated access, effective reporting, and automated policy enforcement. This white paper explains how to create a “governance for all” strategy that will enhance SharePoint adoption and its benefits to the organization. Read now.
GeForms allows you to create your own forms or fill in existing forms electronically. Using GeForms you are provided with sophisticated form design tools which ...
Allianz Shared Infrastructure Services SE (ASIC) wanted to replace its current suite of management tools, some of which had been developed in-house, with a standard solution for the management of 600 network components in its data centre, in order to reduce costs and further improve quality. Find out what approach they took download today.
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