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  • 15 June 2012 13:04

Gen-i partners with Microsoft to launch first outsourced UC service to Australian government

Gen-i, the ICT arm of Telecom New Zealand, has today announced the introduction of a new managed end-to-end unified communications solution based on Microsoft’s Lync platform. The fully managed service is designed to solve the communications needs of government agencies and businesses, while reducing ongoing operational costs, and optimising the use of communications services. It is the first enterprise outsourced service offering Microsoft Lync in the Australian market.

The Gen-i Managed Service (GMS) - Microsoft Lync service allows the progressive deployment of unified communications services across organisations. It is suitable for multi-site organisations seeking to migrate between 250 to 50,000 employees to a unified communications solution. Based on a highly flexible outsourcing arrangement, the service includes business analysis, consulting, deployment, service design and ongoing management of a client’s infrastructure and applications. It is designed to be completely network technology and telecommunications provider agnostic, offering a smooth migration path for organisations with complex existing infrastructure.

Paul Wilson, Gen-i Managing Director Australia, said, “When speaking with the leaders of government agencies around Australia, I often hear that they are looking to significantly speed up the introduction of new frontline services, while improving employee productivity and getting the most from their existing systems.”

“To help government agencies adapt quickly, Gen-i has partnered with Microsoft to offer a low risk, flexible path forward. Unified communications technologies offer capabilities that can be used to streamline customer service delivery, while lifting employee productivity and reducing costs.”

Oscar Trimboli, Director Microsoft Office Division Australia said, “Gen-i’s launch of this new offering is helping meet the increasing demands of our Australian customers for Lync services for telephony, audio and video conferencing. Business and government customers continue to ask for voice and video to be integrated with their applications across all their devices.”

The solution is managed and supported by Gen i’s 24 x 7 service desk to agreed service levels. Existing telecommunications and voice infrastructure can be incorporated into the solution. Deployment of the solution allows clients to extract further value from their existing investments in Microsoft-based infrastructure.

Paul Wilson continued, “Gen-i has invested heavily to build our local Australian team over the last 12 years. Implementing and supporting unified communications projects requires technical expertise across networking, security, and desktop computing infrastructure. The methodologies we use have been shaped by our telco heritage, and experience working on major projects in the Australian market.”

GMS - Microsoft Lync solution offers Gen-i clients a single user interface that unites voice, instant messaging, audio conferencing, video conferencing and web conferencing. The service can be used to rapidly deploy a pilot unified communications system, before transitioning to an organisation-wide solution.

Gen-i has Australian offices in Sydney, Melbourne, and Brisbane. Technical services are offered across all of Australia and New Zealand, backed by a team of 2,700 employees across the region. Within Australia, Gen-i offers a range of ICT consulting, professional services, and managed services to help clients improve their business performance.

Gen-i has achieved Microsoft Gold Partner, Cisco Gold Partner and Citrix Platinum partner accreditation.

About Gen-i:

In Australia, Gen-i is a specialist and agile team backed by the resources and capability of over 2,700 energetic and passionate people across Australasia.

Gen-i helps enterprises to improve business performance and achieve their strategic goals, through seamlessly integrated ICT solutions and end-to-end managed services.

We are a member of the Telecom New Zealand group which has revenues of more than $5 billion and employs over 7,000 people. Our ICT solutions are delivered by people who are proud to be experts at what they do, industry partners who are truly world class, and resources that set benchmarks for the rest of the industry in terms of breadth, functionality and scale. At Gen-i, we’re all about outcomes. We just happen to use technology to bring them about.

For more information on Gen-i, visit

For more information, contact: Sebastian Rice,, 02 9571 1330.

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