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Friday | 5 December, 2008

White Papers: Mercury Interactive




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EMA: Mercury ITIL Foundation - Mapping ITIL To The Real World
By Mercury Interactive | 21/8/2006
This paper investigates Enterprise Management Associates’ finding on ITIL adoption, trends in ITIL practices, and a brief description of the market. It also discusses ITIL in the context of major shifts in IT practices, including CMDBs, SOA and Service Catalogues.
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ITIL Best Practices, Part I: IT and Business Alignment:
By Mercury Interactive | 3/7/2006
Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL) offers the world’s most widely accepted approach to IT Service Management. Learn how Mercury's Business Technology Optimization (BTO) solutions are uniquely positioned to help organizations successfully implement and enhance the guiding principals of ITIL.
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ITIL Best Practices, Part II: Maximizing the Business Value of IT
By Mercury Interactive | 3/7/2006
ITIL best practices recommend using a business-process, service-oriented approach to IT management, with the goal of ensuring that IT meets the needs of the business. Find out how Mercury helps organizations maximize the business value of IT with ITIL best practices in change management, service-level management, and across the application lifecycle.
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EMA: Optimizing ITIL Best Practices with Mercury BTO
By Mercury Interactive | 3/7/2006
Mercury, long known for its application management and testing software, offers a range of products that support ITIL best practices. In this paper, EMA describes how Mercury's Business Technology Optimization solution set maps to ITIL disciplines and enables users to tailor ITIL processes to meet particular business requirements.
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Mitigating the Business Risk of Change with Mercury Application Change Lifecycle
By Mercury Interactive | 3/7/2006
To successfully mitigate the risk of change, IT departments need an approach that automates processes across the change lifecycle, aggregates demand from all requesting sources, and gives decision makers a clear, comprehensive view of requested changes and their potential business impact. Read how Mercury's Application Change Lifecycle solution is based on such an approach.
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The ITIL Story
By Mercury Interactive | 3/7/2006
The Information Technology Infrastructure Library (ITIL) is a set of books developed in the United Kingdom that describe a non-proprietary, integrated, best practice framework for managing IT services. This white paper, developed by Pink Elephant, a leader in ITIL education, consulting and conferences, provides a general overview of the framework.
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The Benefits of ITIL White Paper
By Mercury Interactive | 3/7/2006
Developed by Pink Elephant, a leader in ITIL education, consulting and conferences, this document provides examples of the benefits derived by adopting and implementing ITIL. Recent research shows that ITIL awareness and adoption is increasing worldwide, and several companies have embraced the framework, realizing tangible benefits.
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Whitepaper

Refresh your AUP: Top tips to ensure your acceptable use policy is fit for purpose

Your organisation may well have devised and implemented an Acceptable Use Policy (AUP) some time ago in order to guard against the risks of inappropriate use of computer systems by your workers, but are you confident that your AUP remains 'fit for purpose'? Read on to discover how you can enhance the effectiveness of your AUP.

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