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Friday | 5 December, 2008

White Papers: Communications




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Avoiding the Pitfalls of VoIP
By Integrated Research | 1/1/2006
If you are contemplating IP telephony you need to know why network-readiness assessment is critical for successful implementation. Discover how you can ensure your network will reliably handle VoIP traffic and the impacts on other business-critical applications.
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Delivering High Value in Service and Support
By Aaromba Technologies | 1/12/2006
This briefing paper explores some of the major challenges facing those who manage help desks.
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Five Building Blocks to Optimize your Enterprise Network
By Nortel | 10/7/2007
Business Optimized Networking focuses on creating networks that seamlessly sustain and enhance the communications tools and applications that are the foundation of today’s businesses. In this paper discover the five key building blocks that help enterprises optimize their networks.
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Five Strategies to Deliver World Class Customer Service
By Nortel | 4/6/2007
Providing world class customer service cannot be achieved by simply employing the best contact centre staff and managers, or even by deploying the best technology. In this whitepaper discover the five major strategies that will help your enterprise deliver on this goal.
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Mimosa™ NearPoint™ for Microsoft® Exchange Server: Email Archiving 101

Email archiving is emerging as a critical new application for managing email. Learn how to reduce and manage online and offline email storage, add powerful tools for legal discovery and compliance and extend native exchange recovery capability by reading on.

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