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Friday | 5 December, 2008

White Papers: Online Services




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Delivering High Value in Service and Support
By Aaromba Technologies | 1/12/2006
This briefing paper explores some of the major challenges facing those who manage help desks.
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Ten Easy Steps for Email and Web Best Practices
By MessageLabs | 26/9/2007
The ePolicy Institute and MessageLabs combine to bring you this business guide to clean and compliant, safe & secure email and web usage and content.
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The benefits of using SIP in customer service
By Nortel | 4/6/2007
Session Initiation Protocol (SIP) empowers contact centres and organisations to meet their customer service and collaboration challenges head-on, delivering customer-centric services and competitive advantage. Discover how you can use SIP to simplify and optimise your customer service options.
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Controlling storage costs with Oracle database 11g

Organisations must embrace new ways of storing data that don't involve adding more of the same hardware to accommodate data growth and dealing with duplication as well as uncompressed information. Simple steps such as tiering storage, moving data across these tiers and reducing the amount of data to be managed, can dramatically reduce capital and operating expenses. Read on to learn how to implement these steps in your business.

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