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Friday | 5 December, 2008

White Papers: Online Services




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Delivering High Value in Service and Support
By Aaromba Technologies | 1/12/2006
This briefing paper explores some of the major challenges facing those who manage help desks.
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Ten Easy Steps for Email and Web Best Practices
By MessageLabs | 26/9/2007
The ePolicy Institute and MessageLabs combine to bring you this business guide to clean and compliant, safe & secure email and web usage and content.
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The benefits of using SIP in customer service
By Nortel | 4/6/2007
Session Initiation Protocol (SIP) empowers contact centres and organisations to meet their customer service and collaboration challenges head-on, delivering customer-centric services and competitive advantage. Discover how you can use SIP to simplify and optimise your customer service options.
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Whitepaper

Email Archiving Implementation: Five Costly Mistakes to Avoid

Email Archiving is essential for managing email data, but is potentially expensive to implement. Read on to discover the five key areas where email archiving costs can be contained, including data capture methods and default configuration methods.

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