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Prioritizing Services with IT Service Management (ITSM)

Computerworld Live Webinar
Wednesday 20th, August 2008
11:00am EST (Sydney, Australia)

To be repeated on:

Thursday 4th, September 2008
11:00am EST (Sydney Australia)

Sign up and receive a free copy of The Forrester WaveTM Service Desk Management Tools, Q2 2008 at the conclusion of the Webinar.

Attend and discover:

  • How to deliver value to your business through ITSM
  • Best practice ITSM implementation
  • Why emphasis is changing from optimizing IT management processes to better servicing customers and demonstrating real dollar value
  • If service-oriented ITSM is best for your business
Whitepaper

Unified Communications: Justifications and Predictions

Building a business case for Unified Communications is currently more of an art than a science. However, the difficulty of building a business case for UC does not mean that there is none - just that we need to view (and measure) UC's benefits in accordance with the stage of maturity of the technology's adoption. Read on to find out more.

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