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Ticked Off at Tick the Box Mentality 04/02/2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
Hiring Manager: Emphasize Integrity, Attitude 14/12/2007 11:18:07
William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool.William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool. - +
How to Get Real About Strategic Planning 04/02/2008 12:50:59
Everyone agrees that having a strategic plan for IT is a good thing but most CIOs approach the process with fear and loathing. In fact, the majority of CIOs (and the enterprises they work for) are faking it when it comes to strategic planning. Isn't it time we all got real?Oh, it must be nice to be the CIO of a FedEx or a GE or a Credit Suisse. Places where IT and the business are so tightly aligned you can barely tell the two apart. Where corporate leaders understand that IT is a strategic asset and support it as such - +
Toxic Mix or Bit of a Mixed Blessing? 31/12/2007 10:36:30
“Eye of newt, and toe of frog, Wool of bat, and tongue of dog . . . ” The inter-generational office brew of Boomer, Gen X and Gen Y may not be quite as odious as that of the three witches in Shakespeare’s Macbeth, but even so it makes “for a charm of powerful trouble”"Eye of newt, and toe of frog, Wool of bat, and tongue of dog . . . " The inter-generational office brew of Boomer, Gen X and Gen Y may not be quite as odious as that of the three witches in Shakespeare's Macbeth, but even so it makes "for a charm of powerful trouble" - +
Strategies for Dealing With IT Complexity 24/12/2007 10:30:47
Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.
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In a strange case of how something simple can result in a big IT contract change, a local enterprise has switched from Telstra to Optus because of the Big T's refusal to support caller ID for international originating calls, in addition to cost.
Publishing company Pearson Australia Group is looking to implement a call centre application to support Pearson's book publishing businesses in Australia and New Zealand, and potentially other international subsidiaries in the group, including India.
To do this, Pearson needs to integrate the in-bound caller ID with its CRM system to streamline the customer support process.
Pearson Australia Group information services director Peter Dart told Computerworld its systems could not identify the incoming numbers from 0800 numbers originating from New Zealand.
Domestic numbers are fine, but there's no caller ID for international calls with Telstra.
"It seems that someone in Telstra has decided that we won't be able to screen pop because they won't give us the incoming caller ID," Dart said. "This is really disappointing as we will not be able to compete internally for this business unless we change to Optus."
Dart then made the decision to move away from Telstra to Optus.
"Caller ID was not the only reason as Optus is also significantly cheaper, but the caller ID problem was the reason for talking to them initially," he said.
"I was also thinking that this must affect many other businesses and must make it even more difficult for Australia to compete internationally."
When Dart asked Telstra for an explanation for the lack of caller ID, the response from a senior enterprise and government director was because of "technical limitations".
"Most customer-premises equipment (CPE) in use in Australia will have trouble displaying the full digit train so a decision was made not to present them," according to Telstra.
Apparently Optus doesn't share Telstra's concern about the ability for in-house systems to support international caller ID.
Dart is now in the process of moving Pearson's telephony service to Optus but is not crowing over the decision.
"It's disappointing that an Australian company can't provide this service," he said.
Computerworld is waiting for a response from Telstra on the status of international caller ID support.
Do you have any questions or comments about this story? Please e-mail Rodney Gedda at rodney_gedda@idg.com.au.
Computerworld Member Login
Prioritizing Services with IT Service Management (ITSM)
Computerworld Live Webinar
Wednesday 20th, August 2008
11:00am EST (Sydney, Australia)
To be repeated on:
Thursday 4th, September 2008
11:00am EST (Sydney Australia)
Sign up and receive a free copy of The Forrester WaveTM Service Desk Management Tools, Q2 2008 at the conclusion of the Webinar.
Attend and discover:
- How to deliver value to your business through ITSM
- Best practice ITSM implementation
- Why emphasis is changing from optimizing IT management processes to better servicing customers and demonstrating real dollar value
- If service-oriented ITSM is best for your business
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Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Tumbleweed appoints O2 Networks to its Australian Channel Partner Program 2008-08-29 12:31:00+10
HP ProCurve Brings Big Business Gigabit Switching Features to Small Businesses 2008-08-29 12:00:00+10
Nortel and LG Electronics are First in World to Demonstrate Mobile LTE Handover 2008-08-29 11:30:00+10
GlobalConnect Provides Treatment for Healthcare Provider’s Contact Support Requirements 2008-08-29 09:59:00+10
Sybase and Logica Partner To Mobilise The Supply Chain 2008-08-29 09:47:00+10
Wireless LANs: Is my enterprise at risk?
Achieve an overall understanding of the risks associated with wireless LANs. Discover their inherent properties, as well as what makes them different from wired networks. Read on to uncover a list of recently published articles on real-life breaches and incidents illustrating the need for proactive measures to mitigate wireless security risks.
