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Growth Strategies in Uncertain Times: Building & Maintaining Good Client Relationships in Professional Services Organisations
The Next CIO is You
Market Trends: Multienterprise/B2B Infrastructure Market | Worldwide | 2008
Agile in the Enterprise
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EBay will roll out a host of changes to its feedback mechanism this month globally, including the controversial elimination of sellers' ability to leave negative feedback for buyers.
EBay announced the feedback changes along with modifications to other areas like its fee structure in January, prompting many sellers to complain and even organize a strike.
However, eBay has stuck to its guns and proceeded to implement the changes, seeking opinions from buyers and sellers while refining and modifying some details.
For eBay, the overarching goal for the changes is to improve the buying experience within the marketplace and lead sellers to improve in areas like shipping, fulfillment and communication.
One key area eBay identified as in need of improvement was its feedback process, intended to let buyers and sellers rate their interactions with each other.
With this review system in place, users could rate and find out the quality of buyers and sellers, propping up those who played by the rules and warning against inept or malicious participants.
Unfortunately, according to eBay, the feedback system in recent years became an increasingly common retaliatory tool used mostly by sellers to punish and intimidate buyers.
This in turn yielded artificially inflated positive ratings for many sellers, while discouraging buyers from leaving candid and honest feedback and from making future purchases, according to eBay.
To remedy this, sellers now will only be able to leave a positive rating for buyers. Meanwhile buyers will retain their ability to rate sellers both in general -- positive, neutral or negative -- and in more detailed ways. In addition, eBay is doing away with its "mutual feedback withdrawal" option, which allowed a buyer and a seller to agree to simultaneously remove the ratings they had given each other.
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Prioritizing Services with IT Service Management (ITSM)
Computerworld Live Webinar
Wednesday 20th, August 2008
11:00am EST (Sydney, Australia)
To be repeated on:
Thursday 4th, September 2008
11:00am EST (Sydney Australia)
Sign up and receive a free copy of The Forrester WaveTM Service Desk Management Tools, Q2 2008 at the conclusion of the Webinar.
Attend and discover:
- How to deliver value to your business through ITSM
- Best practice ITSM implementation
- Why emphasis is changing from optimizing IT management processes to better servicing customers and demonstrating real dollar value
- If service-oriented ITSM is best for your business
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Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Viva la Verticals! Key to Vendor Growth is Through Vertical Market Opportunities, Says IDC 2008-09-05 11:05:00+10
F-Secure delivers fastest protection in the online world 2008-09-04 16:50:00+10
NETGEAR expands ProSafe team as business-class products take off in SME market 2008-09-04 16:27:00+10
Rogue security apps dominate Fortinet's Aug 2008 IT threat report 2008-09-04 16:00:00+10
Adaptec Intelligent Power Management Reduces Storage Power Consumption Up to 70 Percent 2008-09-04 11:28:00+10
Choices in Storage Architecture for Oracle Environments
Database systems have always been at the core of the IT landscape. Not only is storage an increasingly large cost component of database investments, but storage architecture can significantly and directly impact the performance, availability, and recovery of data. Read on to explore the interaction between Oracle databases and EMC and Network Appliance storage architectures.









