- 1
- 2
- 3
- < previous
- next >
Step 2: Get your backups in place
Before firing an IT employee, make sure someone else knows what that person does -- and how to do it.
"You need to structure your IT organization so that no one is indispensable," says Robert Monroe. Now a management professor at Carnegie Mellon University, he spent 15 years in software development and management.
One of the biggest obstacles to firing someone: They may be the only one who knows how to perform mission-critical tasks. Monroe suggests breaking these "information hoarders" of their bad habits early on.
"Always, always, always operate on the premise, 'What if you get hit by a bus?'" he says. If that should fail to sway the hoarder, point out three other, more self-interested truths: People who don't have reliable backups can never go on vacation. They can never take sick days. And, he adds, they can never be considered for a promotion to a more interesting and more highly compensated role in the company.
However, even when dealing with an information hoarder on the emotional front, be sure to implement some tactical fail-safes. Monroe recommends rotating assignments among members of an IT team, in a phased way, so that everyone can absorb the skills and information to do critical tasks.
If an IT department is tiny, Monroe says, managers can strive for some redundancy. "Make sure people are familiar with the work that other members of the team are doing."
Step 3: Do it fast
But how to actually pull the trigger? Jim Lanzalotto, a vice president at outsourcing agency Yoh, suggests going to the movies. "Have you ever seen the movie 'Office Space'? Do the exact opposite of that."
He explains, "What they do in 'Office Space' is bring in the efficiency experts and pretty much prepare everyone to be fired. It creates a feeling of edge in the office - it's the exact wrong thing to do in an organization."
If you're going to fire an employee, make it quick. Monroe recommends having a standard process for everyone who's leaving the company. This process should include a checklist of things to do to remove access to crucial systems, as well as an exit interview that reviews key points in any confidentiality agreements.
Stefan recommends packing the exit interview with questions that'll help keep operations running smoothly. For example, find out what passwords the soon-to-be ex-employee has and what systems they're for, and give the person a checklist of items that need to be accounted for or turned in.
While the exit interview is going on, he says, someone should be checking to make sure that any potential evidence that would justify the firing isn't being erased or corrupted. Another IT person should also be locking down the system and preparing to force a company-wide password reset. That way, the ex-employee won't be able to log into the usual systems with another user's ID and password.
While such preventative actions are wholly appropriate, they don't mean you should treat the employee as a criminal. "When you terminate an IT person, you still have to deal with them in a respectful, professional manner," he says. "If you need information, treating [the fired employee] like a criminal makes them not want to respond or give you bad information or damage the system."
- 1
- 2
- 3
- < previous
- next >
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Know thy self: Reduce costs, secure data and ensure compliance with identity management
Achieving the impossible: Unlimited application scalability
Gaining Competitive Advantage Through Enterprise Planning
Data grids and service-oriented architecture
Business Intelligence and Enterprise Performance Management: Trends for Emerging Businesses
Email Archiving Implementation: Five Costly Mistakes to Avoid
Delivering the Power of Choice with Microsoft Dynamics CRM
Security Inside Out
Zones provide focussed content from Computerworld and leading technology partners.Discover how SOA can create smarter outcomes for your business.
Attend and learn:
- How SOA is helping leading companies to become more agile
- Where you should be applying SOA processes in your company
- The top SOA implementation mistakes to avoid
Click here for more information.
- +
Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Vignette Announces 2008 Excellence Awards 2008-11-21 10:50:00+11
PGP and Ponemon Institute Unveil Inaugural Australian Data Breach Study 2008 2008-11-20 17:34:00+11
Symantec Cloud Services Transform Data Centre Operations Through Proactive Management 2008-11-20 12:06:00+11
Verizon Business Offers Tips to Building a Successful Unified Communications and Collaboration Plan 2008-11-20 12:04:00+11
AARNet Brings 4K Digital Cinema to Australia: First 4K HD Video Signal delivered into Australia by AARNet 2008-11-20 12:02:00+11
Understanding Email Marketing: A Guide for SMBs
Email marketing is often viewed as a marketers silver bullet. If used effectively, email campaigns will provide strong results for a limited spend each and every time. Download this white paper to discover how email marketing can work for you and your business.









