Enterprises are starting to use the BlackBerry in a new way: as a means of taking their desk phones mobile.
Research In Motion, known mainly as a mobile e-mail vendor, is making a surprising effort to leverage the voice side of the BlackBerry smartphone, positioning its server software as a way to blend cellular and corporate voice networks by linking the BlackBerry Enterprise Server (BES) with the corporate PBX.
The result is a set of capabilities, achieved without major infrastructure changes, that many enterprises probably will find compelling. They include a single corporate telephone number that rings on a cell phone, an office phone, a business phone at home, or on a BlackBerry, extending PBX features to the BlackBerry.
Fayetteville State University (FSU) in the US experienced the power of RIM's Mobile Voice System (MVS) when a key storage-area network suffered a catastrophic failure, says Joseph Vittorelli, the university's director of systems and infrastructure. Within minutes, he connected to every staff member he needed -- regardless of where they were -- via the conference feature, made assignments and got the team working together on very short notice.
FSU, Dell and produce-wholesaler Anthony Morano Co. were panelists at this week's annual BlackBerry user conference, discussing fixed-mobile convergence (FMC) and MVS.
Another change at FSU is that voice mails -- a product of people's inability to connect -- have dropped to zero in many cases. Vittorelli recently got a call from a user who returned from lunch, found she had three voice mails and demanded to know why the calls had not reached her BlackBerry smartphone.
"Enterprises are realizing as they look at fixed-mobile convergence and unified communications that mobility is a big part of this," says David Heit, director of software product management, who focuses on MVS, server software introduced in 2007 and based on a product acquired when RIM bought Ascendent Systems.
MVS links the BES to a large number of PBX brands, forging voice- and call-control links between the BlackBerry cellular world, corporate telecom systems, and an array of carrier-base landline and wireless networks. Users get a new corporate phone number that overlays their cell-phone number. All inbound calls are made to that one number, ring on all of the user's phones, and connect on whichever phone the user answers. "I now have the concepts of call routing and call control [with the BlackBerry devices]," Heit says.
Heit demonstrates on his own BlackBerry, selecting a five-digit corporate extension at a desk in RIM's headquarters and pressing a button to connect over AT&T's Enhanced Data Rates for GSM Evolution network. For the first time, the BlackBerry becomes in effect the user's mobile desk phone, not just his mobile e-mail device.
It's all done without wading into what Heit calls the "thick soup" of the complexities of VoIP infrastructure deployments, of FMC architectures, and the like. "The trend to all-IP converged infrastructures will take years," he says.
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D-Link VoiceCenter is an IP based phone system designed to meet the needs of small businesses. D-Link have solely partnered with Microsoft to package Microsoft’s Response Point software to bring you VoiceCenter. For more info on VoiceCenter's products and events please visit: http://voicecenter.dlink.com.au -
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DNS-343 4-Bay NAS Enclosure
D-Links new 4-bay network attached storage enclosure has just received ZDNet's Editor's Choice award and a rating of 9 out of 10 by Craig Simms from CNET See the review here. The DNS-343 release followed the great success of its smaller sibling the 2-bay DNS-323. Targeted at both the home IT enthusiast and commercial users needing a flexible storage solution the DNS-343 is showing good market performance. -
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Any business that’s serious about networking must consider installing this gateway. Feature rich the DSA-3600 multi-service business gateway is a complete network solution that delivers reliable and cost-effective services to SMB and enterprise branch offices. Perfect for setting up a commercial grade wireless connection for the office the unit is simple and easy to manage. -
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Perfect for mobile and temporary work-sites the mobile 3G router quickly and easily can connect your site back to the office. Recently the United States Air Force has used D-Link Mobile 3G routers on its remote base camps to connect soldiers with other Air Force departments, local agencies, friends and families. To see the complete case study click here.
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DVA-G3670B ADSL2+ Wireless G VoIP Modem Router
Naked DSL customers now have the perfect feature rich product solution the DVA-G3670B to take advantage of naked DSL features. This ADSL2+ (naked DSL compatible) modem Wireless G router comes with 2 VoIP phone connections and is ideal for the growing market who don't want to pay the unnecessary line rental fee. Ultimately this unit is an ideal all-in-one home network solution and even SOHO small business solution.
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