Sunday | 31 August, 2008
Computerworld
Target marketing via RFID to debut in Seattle
Some businesses in Seattle will next week begin individually marketing products and services to bypassers using RFID technology.
Johan Bostrom (IDG News Service) 23/05/2005 08:33:25

Computerworld Buyer's Guide - Vendors Matched to this Article
Additional Resources
Executive Guides
Whitepapers
Zones
Zone logoZones provide focussed content from Computerworld and leading technology partners.

Newsletter Subscription

Sign up for our Computerworld newsletters!
Computerworld's twice-daily news service keeps you in touch with the latest, most important headlines from Australia and around the world.
Keep up with the latest virtualisation technologies, products, news and features.
RSS Feeds

Some cafes and retail stores in Seattle next week will begin individually marketing products and services to bypassers in Seattle using RFID (radio frequency identification) technology.

The first target group is visually and hearing-impaired individuals who can benefit from positioning and navigation applications added to the system.

Six wireless public areas, called activation fields, will go live next week throughout downtown Seattle and at the city's ferry terminal. Over a few months 15 more city areas will be added. Users carrying an active tag and entering the activation field are recognized as the tag is read, and then are presented with announcements.

"Speakers are mounted on the telephone booth or the facade of the store. So they will be above the individual's head when they pass underneath or nearby," said Harry H Hart. III, founder and chief executive officer of Seattle's Awarea, which owns and manages the system.

Users of the personalized marketing system carry an active RFID tag roughly the size of a stack of four credit cards. When the tag comes within 100 feet of a transmitter sending low frequency signals at 126 kilohertz, the tag transmits a unique identification signal to a receiver connected to a monitoring and execution server.

Depending on what information the system has filed on the individual carrying the tag, the server selects the correct file to output -- either an audio file in Wave-format for an announcement or a Quicktime file for sign language to be displayed on a video monitor. The first message could be the address and sale information from a nearby retailer.

Customers needing more information can push a tell-me-more-button, explained Ben Donohue, vice president of business development for Axcess, which is providing the hardware and designing the system.

Data about the customer can be mined and sold to the retailers, Donohue said. It can also be used to personalize marketing and map customer behavior.

One hundred thirty active RFID tags have been in use at a test site with only one transmitter at Pioneer Square in Seattle for a year. Beginning June 1, when more transmitters are activated in downtown Seattle constituting six tag activation zones, more tags will be sold and rented.

Awarea plans to market the system at the National Federation of the Blind of Washington's legislative luncheon this weekend.

Assistive technology could include safety and navigation information displayed on a personal digital assistant or a smart phone. The information could also be delivered in audio format the same way as it is today to speakers mounted in information zones or to a Braille reader.

Other possible applications might be for tourists who might want guidance in the downtown Seattle area.

Computerworld Buyer's Guide - Vendors Matched to this Article
More about Axcess, VIA, Pioneer
Market Place

Computerworld Member Login


 

Prioritizing Services with IT Service Management (ITSM)

Computerworld Live Webinar
Wednesday 20th, August 2008
11:00am EST (Sydney, Australia)

To be repeated on:

Thursday 4th, September 2008
11:00am EST (Sydney Australia)

Sign up and receive a free copy of The Forrester WaveTM Service Desk Management Tools, Q2 2008 at the conclusion of the Webinar.

Attend and discover:

  • How to deliver value to your business through ITSM
  • Best practice ITSM implementation
  • Why emphasis is changing from optimizing IT management processes to better servicing customers and demonstrating real dollar value
  • If service-oriented ITSM is best for your business
Whitepaper

Network Access Control: 7 Trends in Network Security

It might have started as a buzzword a few years back, but network access control can make or break a company in today's work-anywhere, anytime business climate. Threats abound, but so do a variety of strategies to protect a company's vital assets. Download this cutting edge guide to discover the latest trends and applications for network access control.

Enterprise IT Buyer's Guide
Find Technology Vendors Fast
 
Find vendors by name | Find by category
Sponsored Links