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Microsoft said last week that it will put filters in place to make sure AMD-powered PCs susceptible to an "endless reboot" problem can't receive Windows XP Service Pack 3 (SP3) from the Windows Update service.
It marked the second time this month that Microsoft has had to bar some systems from obtaining the long-awaited service pack.
The move was in reaction to a weeklong debacle during which some PCs equipped with processors from Advanced Micro Devices rebooted repeatedly after being upgraded to Windows XP SP3.
According to users who diagnosed the endless reboots -- and Microsoft when it first weighed in last week -- some computer makers made the mistake of using a disk image created on an Intel-based machine to factory-install Windows XP on hardware running AMD chips. Microsoft had advised computer makers against doing that as long ago as 2004.
Users afflicted with endless reboots had fingered HP as responsible, saying that their affected PCs were HP-branded desktops. Last week, HP confirmed the snafu and said it would issue a patch.
Microsoft echoed HP in a message of its own on Thursday, but did not call out its OEM partner by name.
"We've determined this problem occurs on AMD-based machines with Windows XP images that were originally captured by an OEM on an Intel-based machine," said Microsoft in an anonymous post to its Micrososft Update team's blog. "The problem is a registry value, present on images created with Intel processors, that causes a driver (intelppm.sys) to load at boot. When intelppm.sys attempts to load on an AMD-based system upon the install of SP3, it causes a blue screen and the continuous reboot."
The same post acknowledged that engineers were working up a fix.
In the meantime, Microsoft will block AMD-based PCs which have the errant registry key from receiving XP SP3 through Windows Update (WU). "We're planning to add a filter to prevent Windows Update from offering SP3 to affected systems," the post continued.
It is not the first time this month that Microsoft has had to selectively ban some PCs from getting the service pack. In early May, the company added filters to stop machines running its retail point-of-sale software, Microsoft Dynamics Retail Management System (RMS), from downloading XP S3 after it confirmed the upgrade could corrupt and destroy RMS data.
Microsoft had postponed the availability of XP SP3 for a week while it investigated the RMS bug and crafted a WU filter. Ironically, the new endless reboot problem cropped up almost as soon as Microsoft deployed the RMS filter and released XP SP3 to general distribution through Windows Update.
Users impatient with HP's patch plans or Microsoft's filtering scheme can instead download a free tool crafted by Jesper Johansson, a former Microsoft program manager, that detects and fixes PCs susceptible to the endless reboot.
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Prioritizing Services with IT Service Management (ITSM)
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Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Viva la Verticals! Key to Vendor Growth is Through Vertical Market Opportunities, Says IDC 2008-09-05 11:05:00+10
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Rogue security apps dominate Fortinet's Aug 2008 IT threat report 2008-09-04 16:00:00+10
Adaptec Intelligent Power Management Reduces Storage Power Consumption Up to 70 Percent 2008-09-04 11:28:00+10
Microsoft 2008 Mission Critical IT
To help you deploy the new Microsoft '08 technologies into your mission-critical environments, EMC and Microsoft have developed and validated a number of reference architectures. Discover the benefits of leveraging these skills.









