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Hiring Manager: Emphasize Integrity, Attitude 14/12/2007 11:18:07
William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool.William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool. - +
How to Get Real About Strategic Planning 04/02/2008 12:50:59
Everyone agrees that having a strategic plan for IT is a good thing but most CIOs approach the process with fear and loathing. In fact, the majority of CIOs (and the enterprises they work for) are faking it when it comes to strategic planning. Isn't it time we all got real?Oh, it must be nice to be the CIO of a FedEx or a GE or a Credit Suisse. Places where IT and the business are so tightly aligned you can barely tell the two apart. Where corporate leaders understand that IT is a strategic asset and support it as such - +
9 Paths to Higher Performance 10/12/2007 14:09:23
When an organization brings together talented people in a creative, collaborative environment it fosters a culture of high performance, which in turn leads to superior business resultsLike high-achieving individuals, some organizations seem to have the Midas touch. Virtually every initiative they touch earns them gold and even those that fail never seem to cost them much of anything at all - +
Strategies for Dealing With IT Complexity 24/12/2007 10:30:47
Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Web Security SaaS: The Next Generation of Web Security
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Zones provide focussed content from Computerworld and leading technology partners.Newsletter Subscription
The Earnhardt Auto dealer group in Phoenix has standardized its customer relationship management (CRM) operations on the DealerSocket system, according to FireSocket, a CRM software vendor in California.
The move affects all departments at Earnhardt's nine automotive dealerships, including its Ford, Dodge, Chrysler, Jeep, Nissan, Honda, Hyundai, Lincoln, Mercury, Mazda and BMW operations, said Donald Speen, vice president of IT operations at Earnhardt Auto. The dealerships, which together realized just over US$1 billion in revenues last year, are located throughout Arizona and Texas.
Earnhardt selected DealerSocket as its CRM platform in January after trying out other products that fell short of the company's goals, Speen said.
The Earnhardt organization needed a CRM system to operate as a complete interdepartmental system among its customer service, marketing, floor sales, Internet sales, and automotive parts and service units, Speen said.
DealerSocket was the only CRM partner that could effectively offer global management tools to report, compare and identify growth opportunities among dealerships, not just departments. Today, more than 500 employees work on the deployed system, he said.
"We're a high-volume dealer, and we sell a lot of vehicles. We were doing really well with our presence on the Internet and our Internet sales with a product that we were using. ... It was just geared toward Internet sales and follow-up, but that's all it did," Speen said. "We ... realized that we weren't really getting the benefit from all the information we were getting and transferring that [information] to our sales floor, our normal sales staff, and [the] service and parts department."
When the Earnhardt group decided to expand into the other areas, Speen researched different companies and settled on FireSocket.
"Now, we can market to our service customers in a different way and really follow up with the people that physically come into our stores," Speen said. "And our corporate team is able to get a bunch of information from each store at their fingertips through DealerSocket, so they can monitor the day's events in our stores."
Speen said DealerSocket CRM helped the entire company bring its operations up to a whole new level.
"It really helps us consistently deliver an ideal customer experience at each of our stores," he said.
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Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
F-Secure achieves excellent results in Internet security suite comparison 2008-10-10 14:37:00+10
M2M Connectivity announces the new Sierra Wireless MC8792V embedded module for 900 MHz 3G/HSPA networks 2008-10-10 08:51:00+10
Pitney Bowes MapInfo Launches New Version of AnySite 2008-10-10 05:58:00+10
IOGEAR Gears Up in Australia 2008-10-09 20:18:00+10
Internet Service Providers offer new unlimited Online Backup from F-Secure 2008-10-09 19:42:00+10
Mimosa™ NearPoint™ for Microsoft® Exchange Server: Email Archiving 101
Email archiving is emerging as a critical new application for managing email. Learn how to reduce and manage online and offline email storage, add powerful tools for legal discovery and compliance and extend native exchange recovery capability by reading on.
