Read up on the latest ideas and technologies from companies that sell hardware, software and services. Zones provide focussed content from Computerworld and leading technology partners.Newsletter Subscription
NSW's RailCorp has put out a call to third parties interested in keeping a watchful eye on its ICT outsourcing contract with Fujitsu.
The intended aim for the winning contractor is to provide benchmarks to ensure the train services and infrastructure provider is getting enough bang for buck on its IT investment with Fujitsu.
Contractors have until this Wednesday to submit tenders.
According to RailCorp spokesperson, John Millar, this external benchmarking activity was part of the original Fujitsu contract agreement. "RailCorp is merely conducting due diligence in contract management," he said.
In 2006 RailCorp selected Fujitsu Australia to maintain its ICT infrastructure services in a three year deal, with an additional two one-year options to extend. The formal contract start date was 8 January 2007.
Part of its outsourcing agreement with Fujitsu is the annual benchmarking of each of its three selected 'service towers':
"The benchmarking exercise will provide the foundation for an overall view of service levels and price of the selected service tower and is part of RailCorp's assessment of price and service-level effectiveness of Fujitsu's service delivery function," according to the tender documents.
The first benchmark, to begin this year, will be of its centralised Computing Service tower. This features RailCorp's data centres; database and middleware services; SAN, NAS, backup and restore; and server services for Unix and Wintel based infrastructure.
Next year, the winning contractor will benchmark the Distributed Computing tower, which includes workstation services (desktop computers, laptops, printers, and PDAs); desktop applications; and remote access services. The final benchmark will be of the Network Services tower, which mainly consist of its WAN services.
However, the Network Services tower will only proceed if RailCorp is satisfied after the first two years of the contract and is satisfied it has received "value for money" from Fujitsu.
It is believed RailCorp expects the benchmarking service provider to deliver a report within 50 days from winning the contract.
Computerworld Member Login
Prioritizing Services with IT Service Management (ITSM)
Computerworld Live Webinar
Wednesday 20th, August 2008
11:00am EST (Sydney, Australia)
To be repeated on:
Thursday 4th, September 2008
11:00am EST (Sydney Australia)
Sign up and receive a free copy of The Forrester WaveTM Service Desk Management Tools, Q2 2008 at the conclusion of the Webinar.
Attend and discover:
- How to deliver value to your business through ITSM
- Best practice ITSM implementation
- Why emphasis is changing from optimizing IT management processes to better servicing customers and demonstrating real dollar value
- If service-oriented ITSM is best for your business
- +
Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Tumbleweed appoints O2 Networks to its Australian Channel Partner Program 2008-08-29 12:31:00+10
HP ProCurve Brings Big Business Gigabit Switching Features to Small Businesses 2008-08-29 12:00:00+10
Nortel and LG Electronics are First in World to Demonstrate Mobile LTE Handover 2008-08-29 11:30:00+10
GlobalConnect Provides Treatment for Healthcare Provider’s Contact Support Requirements 2008-08-29 09:59:00+10
Sybase and Logica Partner To Mobilise The Supply Chain 2008-08-29 09:47:00+10
Enterprise Wireless WLAN Security
Learn more about the security challenges to be faced when defining and implementing security mechanisms within diverse wired and wireless network environments. Download this must-read guide to plan your wireless data protection strategy now.
