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Open Source VOIP Connects to Business 21/03/2007 09:39:09
Open Source VoIP is slowly making gains in enterprise adoption.Nearly three years since Jon "maddog" Hall predicted that "VOIP using an open source solution, such as Asterisk, will generate more business than the entire Linux marketplace today," open source VOIP for the enterprise remains a wild frontier. SMB uptake has been considerable, as open source VOIP's promise of control and cost savings make it a natural fit. But when it comes to large-scale implementations, open source voice has yet to get most enterprises to listen.
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Australian enterprise IP phone system buyers now have another vendor to choose from with US-based ShoreTel launching its local operations.
While the official launch happened this week, ShoreTel claims to have more than 20 local customers resulting from its existing channel partner business which began over 12 months ago.
As reported by Computerworld, former Zultys regional head Tony Warhurst was appointed ShoreTel's managing director for the South East Asian region late last year.
Warhurst said ShoreTel is bridging the gap between traditional PABXs and modern, IP-based phone systems by building VxWorks-based appliances that use flash memory to minimize the number of moving parts and hence increase reliability.
The company also manufactures its own brand of VoIP desk phones.
ShoreTel also announced a new deal for a 130-user IP telephony system with insolvency firm Ferrier Hodgson at its Sydney office.
Ferrier Hodgson's IT manager, Mustafa Mohabbat, said after a review of ShoreTel's phones, they were found to be more functional than competing products and easier to use.
"There are a lot of 'smarts' in the handset, which means less traning for staff," Mohabbat said. "We looked at systems from Avaya and Samsung, but ShoreTel won out on value and the company's approach to service."
"It provided the most simple deployment and administration out of all the systems we tested. You can control everything via a Web interface and the clients can be pushed out using Microsoft's Group Policy Management Console."
ShoreTel systems are not yet SIP compliant and do not support third-party desk or software phones, but Warhurst said it will be in future software releases and SIP trunking is available now.
Warhust said the ShoreTel platform is scalable from 10 to 10,000 users and can be expanded to meet an organizations growth patterns. He also said the systems are less restrictive than competing products which force customers to buy licences to increase the number of users which can connect to the switch.
ShoreTel's software supports directory replication between switches at remote sites and unified messaging, and integrates with Microsoft Outlook.
Partners Connector Systems from New Zealand and Sydney-based PTS Communications have also been appointed by ShoreTel.
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Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future. - +
Data Management Edition #9: Data centre makeover 24/04/2008 07:43:06
This week CW Live looks at the death of the old style data centre which is undergoing its first makeover in more than 30 years. - +
IT Security Edition #9: Inside the bug trade. 16/04/2008 09:08:12
This week guidelines are released for the mandatory reporting of security breaches and we go inside the black market bug trade.
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Hansen Technologies Extends Contract With Tokyo Electric Power Company 2008-05-16 09:44:00+10
More Than 140 Higher Education Institutions Worldwide Use RightNow on Demand CRM 2008-05-15 18:06:00+10
DST International Names Rob Gould as Director of Business Development and Strategy for Australia 2008-05-15 15:40:00+10
The State of Internet Security
Email security threats are having a significant impact on businesses worldwide. Discover the most critical email security-related concerns, and get expert advice, current industry data, trends and learn the essential steps to protect your corporate email.
