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Yahoo is testing improvements to the checkout portion of its Yahoo Merchant Solutions hosted e-commerce service for small businesses.
The beta version of the service's new Checkout Manager gives merchants more flexibility to control the content, flow, visual design and layout of the checkout pages, said Jimmy Duvall, director of e-commerce products at Yahoo Small Business.
The improvements are based on Yahoo research and on feedback from merchants who said they wanted more granular control over the look and feel of their Web storefronts' checkout section, Duvall said in an interview Wednesday.
Giving merchants the ability to customize the checkout pages and process much more than is possible now will improve the overall buying experience for shoppers and increase sales, Duvall said.
Specifically, Yahoo is making it possible for merchants to control the font, colors, button appearance and content in navigation areas throughout the site, including the checkout pages, Duvall said. Another new feature is the option of using a single checkout page, which some merchants prefer for its more streamlined look, whereas the current system only allows for multiple pages, he said.
The new Checkout Manager also can place shipping and coupon calculators on the shopping cart page, which helps buyers calculate the total cost of an order at the start of the checkout process, he said. Other new capabilities include control over how and where fields are displayed in the checkout pages.
Merchants who take advantage of these enhancements and revamp their checkout pages accordingly can expect to see an increase in completed sales, said Sanjeev Aggarwal, a Yankee Group analyst.
Checkout pages that share the same look and feel with the rest of the Web site, a simplified checkout process and the convenience of calculating coupons and shipping costs early all contribute to reducing the number of shoppers who abandon their shopping carts in the checkout area before completing the transaction, he said. "Yahoo is doing the right thing" with these enhancements, Aggarwal said.
The new Checkout Manager is already available for merchants who want to try it out and activate it on their online stores, a Yahoo spokeswoman said Thursday. Merchants who aren't interested in testing it yet can continue using the existing Checkout Manager, she said. More information is at http://smallbusiness.yahoo.com.
About 35,000 e-tailers use Yahoo Merchant Solutions and collectively sell billions of dollars worth of products online, Duvall said.
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Prioritizing Services with IT Service Management (ITSM)
Computerworld Live Webinar
Wednesday 20th, August 2008
11:00am EST (Sydney, Australia)
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Thursday 4th, September 2008
11:00am EST (Sydney Australia)
Sign up and receive a free copy of The Forrester WaveTM Service Desk Management Tools, Q2 2008 at the conclusion of the Webinar.
Attend and discover:
- How to deliver value to your business through ITSM
- Best practice ITSM implementation
- Why emphasis is changing from optimizing IT management processes to better servicing customers and demonstrating real dollar value
- If service-oriented ITSM is best for your business
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Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Viva la Verticals! Key to Vendor Growth is Through Vertical Market Opportunities, Says IDC 2008-09-05 11:05:00+10
F-Secure delivers fastest protection in the online world 2008-09-04 16:50:00+10
NETGEAR expands ProSafe team as business-class products take off in SME market 2008-09-04 16:27:00+10
Rogue security apps dominate Fortinet's Aug 2008 IT threat report 2008-09-04 16:00:00+10
Adaptec Intelligent Power Management Reduces Storage Power Consumption Up to 70 Percent 2008-09-04 11:28:00+10
Enterprise Wireless WLAN Security
Learn more about the security challenges to be faced when defining and implementing security mechanisms within diverse wired and wireless network environments. Download this must-read guide to plan your wireless data protection strategy now.









