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Doing Your Sums on . . . Build, Buy or Rent 05/11/2007 13:32:30
You’re trying to build a world-class IT team, but everyone’s going after the same talent pool. What mix works best? Should you grow your own, draft your players or barter your way to the line-up you want to field?CIOs should never forget that while new technologies have a maturity cycle, the maturity cycle for human beings in IT is even longer - +
Strategies for Dealing With IT Complexity 24/12/2007 10:30:47
Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business. - +
Hiring Manager: Emphasize Integrity, Attitude 14/12/2007 11:18:07
William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool.William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool. - +
Process Trip 04/02/2008 13:07:03
Why Maritz Travel revamped key business processes — and how business and IT came together to make it workWhen Rich Phillips became COO OF Maritz Travel about two and-a-half years ago, he sat down and took a hard look at the big industry picture - +
Ticked Off at Tick the Box Mentality 04/02/2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?
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The sale of Avaya is just the latest in an increasing number of private-equity buyouts of technology companies that might not be good things for customers.
The $US8.2 billion deal announced this week would take the company private and likely come with financial burdens that could sap the market-leading seller of corporate telecom gear of money needed to keep the company's edge, experts said.
"When private equity shows up it's more about financial engineering, than it is about sort of products and synergies and those sorts of things," an analyst with JMP Securities, Samuel Wilson, said.
"Typically these deals load the company up with debt with significant restraints on operations and cash flow and demands for a better output," managing director of North River Ventures, Francis McInerney, said. "Technology development falls off because cash flow goes somewhere else."
Over the past year, US private equity firms seem to be buying up more technology companies, such as Avaya, Agilent Technologies, Alltel, First Data, CDW, Acxiom and Primax Electronics to name a few. The good news is that if things do go awry, they usually happen slowly and they don't send products or services into a tailspin.
"It could be slow at first. It could be imperceptible," McInerney said.
Technology companies are regarded as iffy investments because the products and the markets were so complex, experts said. But with an abundance of money to invest, the equity firms were willing to take more risks, he said. "It shows desperation on private equity's part looking for deals, and at some point you run out of the deals private equity ideally looks for," McInerney said.
That fact pushes the equity firms to take risks that more conservative investors would avoid. "It doesn't surprise me," Wilson said. "In this market, with private equity, nothing that they do surprises me. They're sort of willing to do anything."
Technology buys required specialised business talents, he said. "You'd better know what you're doing, because these businesses can have enormous operational problems. It's not like you're buying something that pumps oil and there's always going to be a market for oil."
Once tech firms were taken private, the goal for investors was to make money on the deal quickly, McInerney said.
"Have you seen the show 'Flip This House"? It's like that," he said.
What equity firms do exactly can vary, and it's more difficult to track because the company is now private and no longer subject to public stockholder scrutiny. "There are things they can do out of the public eye, which is true -- big public companies have a hard time doing," Wilson said. "They can sort of clean it up, jazz it up, maybe do an acquisition or two, then maybe bring the company back public again."
The problem with that was sometimes what the companies needed to gain value fell into areas where equity firms were weak, McInerney said. "The problem with private equity guys as a rule is that very few of them have run businesses," he said. "Most have never had profit and loss themselves, and there's not a lot of operational expertise."
In the case of Avaya, for example, McInerney said he company needed to shorten the time it took for customers to pay for gear once they received it. That generally indicated that the vendor wasn't doing enough for its customers, but addressing the problem could take many forms.
For instance, the problem might be with products, sales teams, and management of major accounts. Solving the problem requires nuts and bolts business analysis and reform. "I just don't see how private equity could solve that," he said.
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Prioritizing Services with IT Service Management (ITSM)
Computerworld Live Webinar
Wednesday 20th, August 2008
11:00am EST (Sydney, Australia)
To be repeated on:
Thursday 4th, September 2008
11:00am EST (Sydney Australia)
Sign up and receive a free copy of The Forrester WaveTM Service Desk Management Tools, Q2 2008 at the conclusion of the Webinar.
Attend and discover:
- How to deliver value to your business through ITSM
- Best practice ITSM implementation
- Why emphasis is changing from optimizing IT management processes to better servicing customers and demonstrating real dollar value
- If service-oriented ITSM is best for your business
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Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Tumbleweed appoints O2 Networks to its Australian Channel Partner Program 2008-08-29 12:31:00+10
HP ProCurve Brings Big Business Gigabit Switching Features to Small Businesses 2008-08-29 12:00:00+10
Nortel and LG Electronics are First in World to Demonstrate Mobile LTE Handover 2008-08-29 11:30:00+10
GlobalConnect Provides Treatment for Healthcare Provider’s Contact Support Requirements 2008-08-29 09:59:00+10
Sybase and Logica Partner To Mobilise The Supply Chain 2008-08-29 09:47:00+10
Email Archiving Implementation: Five Costly Mistakes to Avoid
Email Archiving is essential for managing email data, but is potentially expensive to implement. Read on to discover the five key areas where email archiving costs can be contained, including data capture methods and default configuration methods.












