Monday | 24 November, 2008
Alcatel-Lucent reports employee data lost or stolen
A CD containing personal information about thousands of Alcatel-Lucent employees and their dependants has been lost or stolen
James Niccolai (IDG News Service) 18/05/2007 14:17:50

A CD containing personal information about thousands of Alcatel-Lucent employees and their dependants has been lost or stolen, the company said on Thursday.

The disk contains the names, addresses, Social Security numbers, dates of birth and salary information for U.S. employees who worked for Lucent prior to its merger with Alcatel, as well as Lucent retirees and dependents of both groups, the company said.

The disk was prepared by Hewitt Associates, which administers Alcatel-Lucent's benefits plans, for delivery via United Parcel Service to another contractor, Aon, Alcatel-Lucent said.

"We are still investigating this matter, but we believe the disk was lost or stolen between April 5 and May 3," Alcatel-Lucent told employees in a letter on its Web site.

The company was informed by one of the contractors on May 7 that the disk had gone missing. The information on the disk was not encrypted, said Alcatel-Lucent spokeswoman Mary Lou Ambrus.

Alcatel-Lucent is reviewing its security policies to avoid further such incidents, it said. In the meantime it has asked its contractors not to send personal information via courier service.

Asked if sending unencrypted personal data via UPS would violate Alcatel-Lucent's current policy, Ambrus said: "We require our vendors to maintain reasonable measures to protect personal information, and we are investigating how and why this happened."

Representatives of Hewitt Associates could not immediately be reached for comment. Al Orendorff, a spokesman for Aon, said his company never received the disk and declined to speculate about what happened to it. "We're all looking into this issue and trying to find out what happened and why," he said.

Alcatel-Lucent said it was not aware any of the data had been misused. It has offered those affected a year's free identity theft protection and credit monitoring. "We apologize and deeply regret that this has happened," it said.

Ambrus wouldn't say exactly how many people's data was lost or stolen, citing the investigation. But the letter to employees indicates that the total could be in the tens of thousands.

"If you are an Alcatel-Lucent U.S.-paid employee who worked for Lucent, a Lucent retiree or dependent of an employee or retiree, or a COBRA participant, then your information is on the disk," the company said. (COBRA, or the Consolidated Omnibus Budget Reconciliation Act, refers to a law covering U.S. health benefits.)

Alcatel had 17,400 employees in the U.S. as of Sept. 30, 2006, according to regulatory filings.

The disk did not contain credit card numbers, bank account numbers or some other types of sensitive information, the company said. It has opened an internal investigation and has contacted the U.S. Secret Service and state and local police.

Additional Resources
Executive Guides
Whitepapers
Zones
Zone logoZones provide focussed content from Computerworld and leading technology partners.
Newsletter Subscription
Sign up for our Computerworld newsletters!
RSS Feeds
Market Place

 

Smart SOA World Tour

Discover how SOA can create smarter outcomes for your business.

Attend and learn:

  • How SOA is helping leading companies to become more agile
  • Where you should be applying SOA processes in your company
  • The top SOA implementation mistakes to avoid

Click here for more information.
Whitepaper

Solve Exchange Mailbox Storage Issues Once and for All

Join industry expert Bob Spurzem and Chuck Arconi of Fox Hollow to discover how to reduce Exchange total storage and keep it at a manageable level. Learn how Exchange storage growth can be contained without sacrificing security and accessibility.

Enterprise IT Buyer's Guide
Find Technology Vendors Fast
 
Find vendors by name | Find by category
Sponsored Links