Tuesday | 2 December, 2008
Cheaters: Inside the hidden world of IT certification fraud
Industry launches counterattack using forensics, biometrics, analytics to weed out cert cheats
Linda Musthaler (Network World) 05/09/2008 09:22:00

For the first time ever, companies that develop and administer IT certification exams are working together to combat a problem that has largely been swept under the rug for years: certification fraud.

A group of IT hardware and software vendors, independent certifying agencies, test centers and others have formed the IT Certification Council (ITCC). The goal is to share knowledge and resources to combat and prevent fraud, which is threatening to undermine the value of IT certification.


See also: Confessions of a cert cheat | Why we need a strong IT certification system | How to prepare for certification legitimately

ITCC chairman Bill Horzempa, who is also director of Global Certification and Partner Education Development for HP, says, "Most of the members of this council have talked privately with one another about the cheating problem. We realized that this isn't just an HP problem, or a Cisco or Microsoft problem. Certification cheating affects the vendors, yes, but it also hurts individual IT professionals and the companies that employ or contract them. In effect, cheating creates a loss of confidence in the ability of the IT profession to solve business problems."

What is certification fraud?

“Certification fraud is any act, malicious or not, that is intended to help an exam candidate pass a certification exam using methods that violate vendor security policies.” This includes acts perpetrated by certification candidates and corrupt test center proctors, as well as by the individuals and organizations that post and sell ill-gotten test materials on the Web.

Julieann Scalisi, Managing Director of Citrix Education

Chuck Cooper, ITCC vice chairman and program director, IBM Certification Programs Skills Enablement, Systems and Technology Group, calls certification fraud "an annoying pain that always seems to be there. It's a cloud hanging over us. It doesn't go away on its own."

Indeed, fraud in the IT certification industry is nothing new; the problem has been around for years. However, new techniques for analyzing test scores are making it easier to evaluate the scope of the problem. For example, test security company Caveon estimates that 15 percent to 25 percent of IT certification exams show some aberration, which can be an indication of cheating.

Ignoring the problem has only allowed it to get worse. All one has to do is Google the search term "MCSE study aids" and thousands of sites pop up where a student can purchase so-called test preparation materials – most of which are not authorized or recommended by Microsoft, the owner of the MCSE certification.

Though the documents are marketed as "study materials," the information often consists of stolen test questions and answers. Of course, Microsoft isn't the only company whose materials have been compromised. Content for virtually any IT certification exam can be found online.

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Inside the hidden world of IT certification fraud
Inside the hidden world of IT certification fraud
Computerworld Buyer's Guide - Vendors Matched to this Article
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Comments

Makes some good points but CertGuard? Honestly?

After failing at what they should know how to do and criminalizing IT community members; CertGuard now delivers "expert" commentary in an IT publication on a subject and business area that they seem to be totally lost in the dark about.

Nice article but CertGuard is a joke

I agree with the other comment about CertGuard. These clowns should be shunned. A quick Google search will show how unethical these dirtbags are. They seem to stay alive because NetworkWorld (and now ComputerWorld) give them a stage.

I also think that the certification vendors are to blame for some of their woes. Why has it taken this long to start to take basic steps towards protecting their exams?

One easy way to deter cheaters (and it is addressed in your article) is to simply make the pool of test questions so large that it becomes easier for a potential cheater to simply learn the material rather than memorize a list of questions. If I wanted to cheat on a math exam, I could memorize the answers to a few long division questions in a "dump". If the number of questions is high enough then it's simply easier to learn how to actually do long division than it is to memorize the answers.

Certguard are not to be trusted

Certguard and its owners are not to be trusted and it is disgusting that they have been referenced in this article.

They are willing to lay false accusations without being called to account and have shown they are rabid and one eyed lunatics, who do not understand the community that they should be a part of.

They do not represent the community and should not be allowed to be represented in public by Network World. This article is thus devalued and has lesser impact.

Otherwise, not bad.

Network World must remove CertGuard from their site.

Revolting.

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