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Strategies for Dealing With IT Complexity 24/12/2007 10:30:47
Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business. - +
What Price Innovation? 05/11/2007 13:44:31
CIOs say they want more than the traditional “your mess for less” relationship with their outsourcing providers. And the providers want to market themselves as partners in innovation. So why isn’t it happening?CIOs say they want more than the traditional "your mess for less" relationship with their outsourcing providers. And the providers want to market themselves as partners in innovation. So why isn't it happening? - +
Order Takers to Innovators 02/10/2007 15:20:08
How four CIOs energized their staffs to take risks with new technology and generate fresh value for their businessesWhen David Behen became IT director for Washtenaw County, Michigan, the department was little more than an order-taker. And not a very good one. It was kind of like the waiter who makes you wait, then brings the entree with the mains and brings you a bottle of Grange when you asked for a carafe of the house red - +
9 Paths to Higher Performance 10/12/2007 14:09:23
When an organization brings together talented people in a creative, collaborative environment it fosters a culture of high performance, which in turn leads to superior business resultsLike high-achieving individuals, some organizations seem to have the Midas touch. Virtually every initiative they touch earns them gold and even those that fail never seem to cost them much of anything at all - +
Your World. . . Hacked 02/10/2007 10:51:23
As your business becomes more collaborative and global, the risks to your company’s trade secrets rise proportionally. Fortunately, there are new strategies to protect the data that allows you to competeThe call to Bob Bailey, an IT executive with a major US government contractor, came on an otherwise ordinary day in October 2003. "Why are you attacking us?" demanded the caller, an IT leader with a Silicon Valley manufacturer. He wanted to know why Bailey's company had launched a denial-of-service attack against his network
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We spend our days slowing down the pace of change. We no longer upgrade equipment just because it's three years old. We avoid the next release. We worry about money all the time.
Meanwhile, our colleagues present us with the usual long lists of requests -- but not a single exciting project. Innovation appears dead. Caution rules.
If you're looking for something as big and challenging as when you installed your ERP package, the timing is wrong. But if you're looking for the opportunity to make a difference, the timing is right.
Here are two ideas to make life more interesting.
Infrastructure replatforming is becoming more interesting. One of my clients is seriously looking at buying another mainframe to run Linux partitions to replace Unix servers that run SAP. Why? Business continuity. It costs this client four times as much to have its disaster recovery vendor provide servers as it would to provide mainframe capacity, and installing another mainframe can prevent a multimillion-dollar data center upgrade as well.
This counterintuitive move (wasn't the mainframe supposed to have died by now?) also allows this client to break the back of its prioritization process, which was based on application projects automatically outweighing infrastructure moves. Its justification was simple: "Not only can we save money in the budget and increase our flexibility by doing this, but the return on investment is guaranteed as well. Sure, we may offer only a single-digit return -- but there's no doubt it will be delivered." This company now assesses the risk associated with getting a return -- and the infrastructure area is getting a lot more money as a result.
Increasing utilization of existing applications is also a growing trend. Vivaldi Odyssey and Advisory Service has discovered that real usage is often a fraction of what the business case intended, making the real ROI far less than expected. Six months after installation, it's not uncommon to find that only 15 percent of the users make use of 40 percent or more of the functions installed, with 20 percent still using less than 5 percent of the new capabilities. Low-use situations can see 60 percent or more of the users not use the new facility at all, with another 20 percent using less than 5 percent of its capabilities.
So where's the problem? Was the system overdesigned? Misdesigned? Is it an issue of management discipline in seeing to it that the system gets used? Would training help? Finding and solving the real problem will unlock the latent value in what has been delivered. When the solution delivered just doesn't solve users' problems, they won't use it. I recall one case where a major system was introduced that just didn't fit the way work was done. Even though the justification was staff reduction -- and the reductions had been made -- the users found a way to avoid the new system.
What ties these two ideas together is adopting a more businesslike approach. Thinking and speaking of financial risks and returns or acting as business consultants opens business leaders' eyes to the knowledge and skills IT professionals have. Convince them that you have more to offer than what you do inside IT, and the interesting work will begin to flow.
Bruce A. Stewart is a former CEO and onetime senior vice president and director of executive services at Meta Group. He is now an executive adviser in Vancouver, British Columbia. He can be contacted at bruce@bastewart.com.
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Prioritizing Services with IT Service Management (ITSM)
Computerworld Live Webinar
Wednesday 20th, August 2008
11:00am EST (Sydney, Australia)
To be repeated on:
Thursday 4th, September 2008
11:00am EST (Sydney Australia)
Sign up and receive a free copy of The Forrester WaveTM Service Desk Management Tools, Q2 2008 at the conclusion of the Webinar.
Attend and discover:
- How to deliver value to your business through ITSM
- Best practice ITSM implementation
- Why emphasis is changing from optimizing IT management processes to better servicing customers and demonstrating real dollar value
- If service-oriented ITSM is best for your business
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Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Tumbleweed appoints O2 Networks to its Australian Channel Partner Program 2008-08-29 12:31:00+10
HP ProCurve Brings Big Business Gigabit Switching Features to Small Businesses 2008-08-29 12:00:00+10
Nortel and LG Electronics are First in World to Demonstrate Mobile LTE Handover 2008-08-29 11:30:00+10
GlobalConnect Provides Treatment for Healthcare Provider’s Contact Support Requirements 2008-08-29 09:59:00+10
Sybase and Logica Partner To Mobilise The Supply Chain 2008-08-29 09:47:00+10
Network Aware Service Management
Today’s complex, distributed and virtualised IT environments are almost impossible to manage. Learn how to obtain end-to-end visibility, as well as automated root cause analysis from within Microsoft’s System Centre Operations Manager 2007, creating a unique solution that addresses the need for network-aware, end-to-end service management.













