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Ticked Off at Tick the Box Mentality 04/02/2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
Strategies for Dealing With IT Complexity 24/12/2007 10:30:47
Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business. - +
Microsoft's CIO reflects at the two-year mark 27/09/2007 13:55:34
Microsoft's CIO talks about playing a revolutionary role, being his company's best customer and purging alien technologyWhy would a successful CIO leave one company to become co-CIO of another with only one-third the revenue and employees? Answer: The new company is Microsoft. Stuart Scott moved there in mid-2005 from General Electric, the US$160 billion, 319,000-employee behemoth where he had worked for 17 years, most recently as CIO of GE Industrial Systems. Then, about a year ago, co-CIO Ron Markezich was tapped to run Microsoft's budding managed services business. Scott has been Microsoft's sole CIO since then. - +
Blog: Sun's interesting virtualization initiative 05/10/2007 11:46:41
Sun's Xen virtualization strategy: ho-hum or woo-hoo? - +
Facebook faces the music 30/08/2007 08:03:13
Bad news, Facebook fans. It turns out the Internet is full of spammers, scammers, and naughty naughty men. Who knew?Three months after opening its APIs to the world and inviting developers to build applications for the surging social network, Facebook has decided to close those doors just a wee bit.
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Still Sneaking In: The Threats Your Security Tools Aren't Telling You About
Dude! You Say I Need an Application-Layer Firewall?!
Web Security SaaS: The Next Generation of Web Security
Enterprise Wireless WLAN Security
Optimized Back-up and Recovery for VMWare for VMWare Infrastructure with EMC Avamar
Realizing the Value of Unified Communications
Did you GET the memo? Getting you from Web 1.0 to Web 2.0 Security
Understanding Email Marketing: A Guide for SMBs
Zones provide focussed content from Computerworld and leading technology partners.Newsletter Subscription
We've been watching the romance develop between OCS (Office Communications Server 2007) and Exchange Server 2007 since OCS became available in beta earlier this year. When OCS finally came of age last month, we brought the mature couple together for a Hawaiian wedding.
To conduct this ceremony, Oliver donned his floral print shirt and straw hat and headed off to Honolulu and the Advanced Network Computing Lab at the University of Hawaii. There, lab director Brian Chee set up the testbed, and Microsoft flew in two capable representatives to manage the installation and run us through the new features before OCS and Exchange were joined in VoIP union.
Overall, our upbeat view of Exchange Server 2007 hasn't changed since we examined Beta 2 back in August of 2006. For both users and admins, Exchange 2007 is a good upgrade, and Service Pack 1 makes it even better (see Exchange Server 2007 Service Pack 1 packs plenty). OCS has matured noticeably from our early-beta look. Blending Web and video conferencing, instant messaging, and VoIP telephony, this communications platform is very slick, but has significant back-end requirements, especially in large deployments.
Office Communications Server 2007
There's an element of confusion surrounding exactly how Exchange 2007 and OCS play together -- who brings what to the sandbox. Exchange boasts several new features under its Unified Messaging banner, and OCS waves flags like IM, Web conferencing, and enterprise VoIP. There's some overlap, so let's get that out of the way.
Exchange 2007's Unified Messaging capabilities revolve around the term "anywhere access." Have a Web connection? Exchange can serve up the OWA (Outlook Web Access) works with a dollop of sour cream. Have a cell phone? Exchange can connect you to your Exchange data via mobile Web or as a direct client. Stuck with an ordinary phone? Exchange can read your e-mail to you in an electronic voice. On the flip side, your inbox can pretty much suck in anything anyone is likely to send you save for snail mail and IMs. E-mail, voice mail, video mail, faxes... Exchange can handle it all, and serve it up to Outlook or Office Communicator (the OCS client) or their mobile equivalents. Naturally, with the exception of e-mail, Exchange is just the target, not the source. Voice mail requires appropriate PBX connectivity as does fax reception. That's where OCS comes in.
Provided your Exchange 2007 server farm includes at least one server running the Unified Messaging role, Exchange can serve as the voicemail repository for OCS users. Otherwise, Exchange's features and functions remain the same whether OCS is a neighbor or not -- a good thing considering Exchange administrators moving to Exchange 2007 have enough to worry about.
Office Communications Server 2007 serves up everything you've come to expect from Live Communications Server 2005 and takes it to that logical conclusion we all wished Redmond had gotten to earlier. The succinct list of new features and improvements goes like this: VoIP telephony (with a caveat or two), group IM, in-house Web conferencing (as opposed to hosted Live Meeting), better presence management (meaning more presencing options, and more control over who can contact you and when), new federation features (for connecting with external OCS and IM networks), better support for audio and video, enterprise-class management features, and support for a Star Trek-like addition to your conference room called RoundTable. Compared to LCS 2005, you'll also find significant differences in OCS 2007's deployment architecture.
We'll start with the brief 411 on as many of OCS' new features as we can fit. VoIP is the obvious big news, though Microsoft plays this down in favor of integration with Exchange, SharePoint, and especially the Office clients. Bottom line: Behind your firewall and POTS lines, OCS can serve as a full-blown IP PBX with all the fancy call features you can imagine. All you need do is make sure your desks are equipped with SIP (Session Initiation Protocol) handsets supporting Real Time Protocol or that your clients are using Office Communicator 2007 in softphone mode. Users telephoning this way get all the IP PBX features we've come to expect, including forwarding, conferencing, deflection (to mobile phone, for example), and call logging on both the server and the client (stored in Outlook).
In fact OCS delivers some clever call features you won't find in third-party IP PBXes, at least not yet. One of those is the ability to assign rankings to calls. For example, before you dial, you could assign a call an importance ranking -- a great way to make sure that folks ignoring calls at their desk know they have to answer this one. Or, once a call is in progress, you could assign a call-sensitivity rating that might prevent other callers from joining in -- to prevent co-workers from hearing you get chewed out by the boss, for example.
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Prioritizing Services with IT Service Management (ITSM)
Computerworld Live Webinar
Wednesday 20th, August 2008
11:00am EST (Sydney, Australia)
To be repeated on:
Thursday 4th, September 2008
11:00am EST (Sydney Australia)
Sign up and receive a free copy of The Forrester WaveTM Service Desk Management Tools, Q2 2008 at the conclusion of the Webinar.
Attend and discover:
- How to deliver value to your business through ITSM
- Best practice ITSM implementation
- Why emphasis is changing from optimizing IT management processes to better servicing customers and demonstrating real dollar value
- If service-oriented ITSM is best for your business
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Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Interactive Intelligence Releases Enhanced SIP Proxy for Distributed Enterprises and Call Centres 2008-08-28 12:52:00+10
Mimosa Launching Cutting Edge Networking Products at TechEd 2008-08-28 11:16:00+10
StorageCraft builds team to handle run of success 2008-08-28 11:01:00+10
Opengear’s New KCS6000 IP Enables Legacy KVM Devices in the Data Centre 2008-08-28 08:53:00+10
Global SAP Consultancy invests in Canberra 2008-08-28 07:45:00+10
Microsoft 2008 Mission Critical IT
To help you deploy the new Microsoft ’08 technologies into your mission-critical environments, EMC and Microsoft have developed and validated a number of reference architectures. Discover the benefits of leveraging these skills.













