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Ticked Off at Tick the Box Mentality 04/02/2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
How to Get Real About Strategic Planning 04/02/2008 12:50:59
Everyone agrees that having a strategic plan for IT is a good thing but most CIOs approach the process with fear and loathing. In fact, the majority of CIOs (and the enterprises they work for) are faking it when it comes to strategic planning. Isn't it time we all got real?Oh, it must be nice to be the CIO of a FedEx or a GE or a Credit Suisse. Places where IT and the business are so tightly aligned you can barely tell the two apart. Where corporate leaders understand that IT is a strategic asset and support it as such - +
Process Trip 04/02/2008 13:07:03
Why Maritz Travel revamped key business processes — and how business and IT came together to make it workWhen Rich Phillips became COO OF Maritz Travel about two and-a-half years ago, he sat down and took a hard look at the big industry picture - +
Toxic Mix or Bit of a Mixed Blessing? 31/12/2007 10:36:30
“Eye of newt, and toe of frog, Wool of bat, and tongue of dog . . . ” The inter-generational office brew of Boomer, Gen X and Gen Y may not be quite as odious as that of the three witches in Shakespeare’s Macbeth, but even so it makes “for a charm of powerful trouble”"Eye of newt, and toe of frog, Wool of bat, and tongue of dog . . . " The inter-generational office brew of Boomer, Gen X and Gen Y may not be quite as odious as that of the three witches in Shakespeare's Macbeth, but even so it makes "for a charm of powerful trouble"
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The only way the corporations that formed the Blog Council on Monday could have further incensed the blogging community would be to have placed the word "Official" in its name.
From the moment its press release went live, some of the most prominent voices online -- including Robert Scoble, Jeff Jarvis and Canada's own Alec Saunders -- were quick to offer their own critiques. Who needs such a thing, they wondered. What good could it possibly do? There is a sense that it vindicates the work of those trying to bring blogs into the mainstream, but at the same time some resentment that "outsiders" were forming their own little clique. In fact, the only potential problem with the Blog Council -- which includes executives from Wells Fargo, Coca-Cola and General Motors -- is that is seems to stem more from marketing than IT. And yet the council's very existence shows how blog content is becoming enterprise data which will be managed (some might say policed by) IT departments.
Although the Blog Council site may lack the core features of an actual blog (comments, trackbacks, etc.) it's easy enough to understand why major companies would want to discuss issues among themselves. Outside of marketing departments, where blogs are emerging as a cheap and effective communications tool, executives tend to view the blogosphere as a collection of corporate hate sites, a way for annoyed customers to raise their voices even louder. They don't understand the conventions of blogging or how to use them to their advantage. They are as unlikely to dive head-first into blogging and learning by doing as they are to deploy a new operating system without a prolonged period of testing and phased deployment. Even among marketers, blogging is adapting to the sector's norms. There are conferences on blogging, blogging-related consulting services and a slew of how-to books to get started. An industry collective is just another step in that direction.
B.L. Ochman put it well when he wrote of "suits who are scared by what they see as the unruly mob that is the blogosphere. And so now, they want to take control of the message so they can control their reputations." Um, yes, that's it exactly. Right now a lot of blogging (including his post) is a reaction to what's going on in the marketplace. The future will see more targeted blog content from corporations who have crafted their message as carefully as the press release the Blog Council issued. They will also use the comments from users and other tools to create a more direct, effective feedback mechanism not only to their marketing department but to sales, R&D and even finance. Such a shift will require more defined corporate blogging policies, and few companies have really developed one, let alone worked the kinks of out it.
I recently discussed this issue with Maggie Fox, principal with the Social Media Group in Dundas, Ontario, who told me there are a surprising number of firms who are just waking up to this trend.
"To consider this a late adopter stage is probably not having a really great snapshot to what's been going on," she said. "We've all been hearing about it, but except for the IT space, there's a huge percentage (of companies) who don't have it deployed."
Hopefully the Blog Council will use some of the technology-oriented companies in its roster, including Microsoft and Cisco, or ask for IT representatives from the other member organizations to discuss how blogs will link back to enterprise systems and integrate with other social media. That doesn't mean there has to be a Wiki Council or an RSS Council necessarily, but perhaps the best practices developed by the Blog Council can be help bring other Web 2.0 technologies into the workplace more seamlessly.
Bloggers, naturally, prize the openness of the blogosphere as much as corporations fear it, and some of them probably have their noses out of joint that they weren't asked (or paid) to offer their expertise. They suggest firms figure it out for themselves online, just as long as they don't do it behind closed doors. I don't blame these companies for creating their own comfort zone first.
"If nothing bad happens (with your blogging efforts), you can say that things are going okay," Fox told me. Surely we can come up with a better benchmark than that.
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Prioritizing Services with IT Service Management (ITSM)
Computerworld Live Webinar
Wednesday 20th, August 2008
11:00am EST (Sydney, Australia)
To be repeated on:
Thursday 4th, September 2008
11:00am EST (Sydney Australia)
Sign up and receive a free copy of The Forrester WaveTM Service Desk Management Tools, Q2 2008 at the conclusion of the Webinar.
Attend and discover:
- How to deliver value to your business through ITSM
- Best practice ITSM implementation
- Why emphasis is changing from optimizing IT management processes to better servicing customers and demonstrating real dollar value
- If service-oriented ITSM is best for your business
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Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Tumbleweed appoints O2 Networks to its Australian Channel Partner Program 2008-08-29 12:31:00+10
HP ProCurve Brings Big Business Gigabit Switching Features to Small Businesses 2008-08-29 12:00:00+10
Nortel and LG Electronics are First in World to Demonstrate Mobile LTE Handover 2008-08-29 11:30:00+10
GlobalConnect Provides Treatment for Healthcare Provider’s Contact Support Requirements 2008-08-29 09:59:00+10
Sybase and Logica Partner To Mobilise The Supply Chain 2008-08-29 09:47:00+10
Mimosa™ NearPoint™ for Microsoft® Exchange Server: Email Archiving 101
Email archiving is emerging as a critical new application for managing email. Learn how to reduce and manage online and offline email storage, add powerful tools for legal discovery and compliance and extend native exchange recovery capability by reading on.












