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Hewlett-Packard's acquisition of Electronic Data Systems won't hurt Dell in the next few years, but it could affect Dell's chances of getting larger services contracts in the long term, analysts said.
Although services companies tend to be hardware agnostic, EDS' operations will be geared more toward HP's hardware offerings, giving HP a better chance to land managed services than Dell, the analysts said.
HP last week announced plans to acquire EDS for US$13.9 billion. The deal is expected to close in the second half of this year.
HP acquired EDS to boost its services offerings, which could help it compete with IBM and Accenture, two of the top five players in the services market. The acquisition also gives HP a leg up on Dell if that company decides to expand its consulting services and enter the global services market. Dell has a small presence in the services market, focusing on customizable remote-management services.
Many of EDS' clients use Dell hardware, so EDS will need to continue working with Dell in the next few years to service the contracts, said Kurt Potter, research director at Gartner. Customers won't change to new hardware overnight, Potter said.
EDS has worked with Dell since the 1990s. In 2004, EDS signed a seven-year agreement with Barclays Bank of the UK, under which it supplied 41,700 Dell desktops. Dell also provided 60,000 desktops and laptops as part of a 15-year, US$6.9 billion EDS services contract related to the US Navy Marine Corps Intranet project in 2000.
Dell's services focus on customization and automation and are geared toward the small and medium-size enterprise segment, but there is some customer overlap with HP, Potter said. Dell offers light consulting, while HP will be able to offer extensive consulting, which could help it land larger managed-services deals, such as outsourcing and data-center contracts.
HP already has much bigger IT services revenue than Dell, Potter said. In 2007, HP brought in US$4.8 billion from managed IT services, while Dell earned only US$609 million, according to Gartner.
The companies have different services philosophies and are following different strategies to grow, Potter said. HP acquired EDS to boost consulting, services operations and outsourcing revenue, while Dell is trying to offer customizable managed services by providing users a service catalog, with light consulting, Potter said.
For example, Dell recently ditched its predefined support model and started offering ProSupport, in which support can be tailored to the products and services a customer needs.
With EDS, HP is trying to compete more with IBM and Accenture, not Dell, said Paul Roehrig, principal analyst at Forrester Research. With EDS, HP can build up its consulting, service delivery and outsourcing capabilities, the three important elements of offering IT services, Roehrig said.
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Prioritizing Services with IT Service Management (ITSM)
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Sign up and receive a free copy of The Forrester WaveTM Service Desk Management Tools, Q2 2008 at the conclusion of the Webinar.
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Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
Viva la Verticals! Key to Vendor Growth is Through Vertical Market Opportunities, Says IDC 2008-09-05 11:05:00+10
F-Secure delivers fastest protection in the online world 2008-09-04 16:50:00+10
NETGEAR expands ProSafe team as business-class products take off in SME market 2008-09-04 16:27:00+10
Rogue security apps dominate Fortinet's Aug 2008 IT threat report 2008-09-04 16:00:00+10
Adaptec Intelligent Power Management Reduces Storage Power Consumption Up to 70 Percent 2008-09-04 11:28:00+10
Wireless LANs: Is my enterprise at risk?
Achieve an overall understanding of the risks associated with wireless LANs. Discover their inherent properties, as well as what makes them different from wired networks. Read on to uncover a list of recently published articles on real-life breaches and incidents illustrating the need for proactive measures to mitigate wireless security risks.









