When we went through a redesign of ComputerWorld Canada last year we decided to call our feature section IT Business. This was in part because a Web site I launched some years ago, ITBusiness.ca, had never had its own print component, and in part because I thought IT Business was a good way to describe what the in-depth stories we write are really about.
The other day, however, my publisher suggested we make a change to ICT Business, because she'd heard someone from an industry association use information and communications technologies to sum up what professionals in corporate enterprises actually use. I resisted the idea without going into too much detail, and being the kind of manager she is, she demonstrated her faith in me by supporting my decision. But maybe it's worth going into a little more detail now.
First, I should acknowledge that this is a debate that's been going on in the industry for a while now, and ICT is not the only option out there. Forrester analyst George Colony published an executive brief two years ago that suggested we go with "business technology" or BT. Mike Schaffner, writing on his Beyond Blinking Lights and Acronyms blog, offered the best refutation for this particular moniker. "There is no question that IT/BT is crucial to business today. But then so is Human Resources, Marketing, Production, Supply Chain etc. Should we change their names to Business Resources, Business Analytics, etc.?" he asked. "My point is that a name change is just that - a name change and nothing more. If it helps you focus on what you should be doing then fantastic. But merely changing the name alone doesn't change what you do and how you do it."
Then there's the whole problem of what British Telecom (BT) might think about it.
An Australian business analyst/consultant, Yasas Vishuddhi Abeyrickrama, made the case for ICT just last summer. "What we do is (manage) 'technologies to process and communicate information,'" he wrote. "Communication plays a major part in IT, therefore in the bigger scheme of things, it should be included in the naming. Without that C component, IT won't work."
True enough, perhaps, but that doesn't make it any more redundant than BT. Communication is just one thing you do with information. If IT was just about how information is processed, we would have called it IPT, or we might have broken the profession down still further to take note of how information is stored, retrieved, analyzed and otherwise managed. But no one uses IST, IRT, IAT or IMT because it simply glorifies a tangential part of the equation.
As voice and video converge over Internet Protocol to become another form of data in a network, communications will be even more integrated into IT. That's why you don't see anyone other than a public relations executive referred to as a communications manager. No matter how well they enable business processes, the people in our industry are experts in technology. The word "information" is a qualifier because they are not experts in physical technologies (which could be something as simple as a wheel or a hammer). In an industry whose language tends to create more confusion than meaning, the term IT requires no upgrade.
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Ticked Off at Tick the Box Mentality 04/02/2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
How to Get Real About Strategic Planning 04/02/2008 12:50:59
Everyone agrees that having a strategic plan for IT is a good thing but most CIOs approach the process with fear and loathing. In fact, the majority of CIOs (and the enterprises they work for) are faking it when it comes to strategic planning. Isn't it time we all got real?Oh, it must be nice to be the CIO of a FedEx or a GE or a Credit Suisse. Places where IT and the business are so tightly aligned you can barely tell the two apart. Where corporate leaders understand that IT is a strategic asset and support it as such - +
Process Trip 04/02/2008 13:07:03
Why Maritz Travel revamped key business processes — and how business and IT came together to make it workWhen Rich Phillips became COO OF Maritz Travel about two and-a-half years ago, he sat down and took a hard look at the big industry picture
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Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
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