In the wake of its $US5.85 billion acquisition of Siebel, Oracle has created a CRM business unit in Australia.
The unit will support Oracle's newly acquired customer base which includes Optus, Telstra and Westpac.
The acquisition closed in March this year and Mark Innes, former ANZ managing director of WebMethods, was appointed in August to lead the new unit.
Innes has been meeting with customers since taking on the new role to support them during the transition.
He said he has made it clear to customers that they can stay with current installations or make the move to Oracle's Fusion suite, which will be available in 2008.
Innes said many of Australia's largest organizations have made significant investments in Siebel, which is why there will be no forced migrations.
"Fusion will be there when customers are ready," he said. "CRM has matured, it is no longer a technology play; today it is about transformation.
Current trends include sales force automation, loyalty programs and analytics.
"Larger organizations are also appointing chief customers officers to support their CRM initiatives."
The new unit will be supported by up to 100 staff.
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Ticked Off at Tick the Box Mentality 04/02/2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
Strategies for Dealing With IT Complexity 24/12/2007 10:30:47
Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business. - +
2008: The Year Only the Strong IT Leaders Survive 21/12/2007 12:37:09
More job opportunities exist for CIOs today than ever before, but more competition from business executives for those jobs and rigorous selection processes are making it harder to land them.More job opportunities exist for CIOs today than ever before, but more competition from business executives for those jobs and rigorous selection processes are making it harder to land them.
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Zones provide focussed content from Computerworld and leading technology partners.
Discover how SOA can create smarter outcomes for your business.
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- How SOA is helping leading companies to become more agile
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- The top SOA implementation mistakes to avoid
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Computerworld Live Podcast #97: The Future of Enterprise Networking 25/07/2008 09:45:36
This week CW Live chats with Mark Thompson, global sales and marketing manager for HP ProCurve, on the future of the enterprise networking. Mark discusses the trends we can expect to see in the near future and how the right infrastructure can ensure your enterprise network is secure. - +
Computerworld Live Podcast #96: Security at the Edge 11/06/2008 09:22:22
CW Live speaks with Amol Mitra, HP ProCurve Director of Marketing for Asia Pacific and Japan. Today's topic: how enterprises are starting to shift away from simply controlling security via server logins, firewalls and moving to more adaptive security frameworks. - +
Data Management Edition #10: Multi-Petascale Systems 02/05/2008 09:12:33
This week we look at sustainability and the development of multicore technologies to build multi-petascale systems. - +
IT Security Edition #11: How to poison the Storm botnet 01/05/2008 08:51:55
This week CW Live presents a case study on how to poison the notorious Storm botnet . Plus we take a look at Cisco's plans for Ironport. - +
IT Security Edition #10: Cyber-battles fought and won 24/04/2008 11:09:47
Vendors bow to end user pressure to improve product security, and we take a look at the latest concepts shaping the cyber-battlefield of the future.
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Business Intelligence and Enterprise Performance Management: Trends for Emerging Businesses
Hyperion surveyed 163 companies to understand BI and EPM requirements, evaluation processes, and extent of adoption. Top areas of current and future investment for emerging businesses include budgeting and planning as well as management reporting solutions. Read on to discover more.
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