Sunday | 7 September, 2008
Computerworld
IP screen phones a waste: Gartner
Michael Crawford 18/08/2006 11:13:20

Related Features
  • +

    Strategies for Dealing With IT Complexity 24/12/2007 10:30:47

    Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.
    Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.
  • +

    How to Get Real About Strategic Planning 04/02/2008 12:50:59

    Everyone agrees that having a strategic plan for IT is a good thing but most CIOs approach the process with fear and loathing. In fact, the majority of CIOs (and the enterprises they work for) are faking it when it comes to strategic planning. Isn't it time we all got real?
    Oh, it must be nice to be the CIO of a FedEx or a GE or a Credit Suisse. Places where IT and the business are so tightly aligned you can barely tell the two apart. Where corporate leaders understand that IT is a strategic asset and support it as such
Additional Resources
Executive Guides
Whitepapers
Zones
Zone logoZones provide focussed content from Computerworld and leading technology partners.

Newsletter Subscription

Sign up for our Computerworld newsletters!
Computerworld's twice-daily news service keeps you in touch with the latest, most important headlines from Australia and around the world.
Keep up with the latest virtualisation technologies, products, news and features.
RSS Feeds

Gartner today said 75 percent of all IP phone purchases over the next five years will be a waste of money.

The analyst said companies will gravitate towards purchasing IP screen phones when a better solution may be a screenless phone tied to a computer through an application.

Gartner said IP screen phones can offer productive applications for users, but these features come at a much greater cost than using a PC.

Gartner managing vice president Bob Hafner said with the money saved buying cheaper IP phones, companies should focus their spend on unified communications applications.

Such applications allow integration with instant and unified messaging services, conferencing and mobility tools. This is much more productive than having a screen on an IP phone at the same cost, Hafner said

"Ironically in most businesses the IP screen phone is placed on the desk beside a PC that has a much bigger and higher-resolution screen," Hafner said.

"Many companies are replacing old phones with fancy, screen-based IP phones and IP/PABXs with related hardware. However, most users continue to use the new phones like their old phones, with a few new capabilities, such as viewing missed calls or for directory dialling.

"We are not saying that you don't need an IP phone on your desk, but with limited budgets, companies should immediately reset their priorities from having high-end IP screen phones to having a low-end IP phone and unified communication applications that improve productivity."

More about Gartner
Market Place

Computerworld Member Login


 

Prioritizing Services with IT Service Management (ITSM)

Computerworld Live Webinar
Wednesday 20th, August 2008
11:00am EST (Sydney, Australia)

To be repeated on:

Thursday 4th, September 2008
11:00am EST (Sydney Australia)

Sign up and receive a free copy of The Forrester WaveTM Service Desk Management Tools, Q2 2008 at the conclusion of the Webinar.

Attend and discover:

  • How to deliver value to your business through ITSM
  • Best practice ITSM implementation
  • Why emphasis is changing from optimizing IT management processes to better servicing customers and demonstrating real dollar value
  • If service-oriented ITSM is best for your business
Whitepaper

EMC Data Profiling for File System and Exchange Server Environments

There has been an explosive and seemingly unmanageable growth of information in business today. Discover how EMC can utilise intelligent data analysis to develop a strategic plan for your business and optimise your organisation’s file system and Exchange Environments.

Enterprise IT Buyer's Guide
Find Technology Vendors Fast
 
Find vendors by name | Find by category
Sponsored Links